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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property had bugs, blood on the wall, smelled of stale smoke, stained bedding, and cigarette stains all over.
Original Hotel Reservation not honored. Our original booking was with ESA FW Medical Center. When we showed up, we were told our reservation could not be honored. We had to separate from our friends. We had to drive 15 minutes north, to another ESA in Fossil Creek. Upon arrival at ESA Fossil Creek, the system was down and we had to wait for our rooms. There were no restrooms in the lobby. The receptionist was very nice and apologetic. Breakfast was coffee and hot water. No fruit, no oatmeal, just coffee and hot water.
An okay option for a one-day stay I knew I wasn't expecting an amazing hotel, I saw the ratings and some of the comments, we just needed a place to stay after attending a concert, but it was more disappointing than what I saw in the photos online. At first glance, the property is off to the side near the freeway. At night its a little bit dark, but there is some lighting. The building looks old but not falling apart if that makes sense. Walking into our hotel room, its very basic, just the essentials for a one night stay, no... read more
Business response:
Dear Jane, thank you for staying with us and sharing your experience. We appreciate your feedback regarding areas where we could improve our service, and we apologize for anything other than a memorable experience. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Property was in terrible condition. Room was dirty. Bugs. Needs MAJOR renovation. Only reason I stayed 2nd night was because there were no other hotels with availability. Owner should be ashamed of the room conditions.
Business response:
Dear Philip, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need to improve our guest experience. We will note your comments and will share these with the appropriate individuals as we continue to monitor our property's condition and plan for future upgrades and changes. In the meantime, our housekeeping and maintenance team will continue our focus on providing clean, comfortable, and up-to-date rooms for our guests. Please join us again... read more
Unimpressed
Business response:
Dear James, thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The room was extremely dirty. The floor was wet and there was some sticky substance all over the floor in the bathroom. There was also something splattered all over the floor by the tub and near the kitchenette. Also, the room only came with two of the thinnest pillows I’ve ever seen. When we asked housekeeping about it they said that there were no extra pillows anywhere on the property.
Business response:
Dear Heather, thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to show this to you on a future visit.Sincerely,Hotel Management
Sleeping with roaches. I would like to ask for refund. There were cockroaches in the kitchen on the counters and the bathroom. I killed at least 20 the first night. The next morning I told the front desk, they said they were shorthanded and could not r me till the next day. I checked back several times, then made sure they had my number and to call when they could move me, they never did. There were gvacant rooms and yet they expected me to be okay sleeping where roaches are living.
Business response:
Dear Florence, we are sorry to read about your experience and apologize for not being able to relocate you to a more suitable room. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Please allow us to review the situation you mentioned regarding the fee refund. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunat... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.