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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited 15 min before anyone came to front desk and rooms were not clean and only had two very very small pillows all in all was the worse place I have ever stayed in
Business response:
Ramon, please accept our apologies for not living up to your expectations and for the inconvenience you had while you were here. Your comments have been discussed with our front desk and housekeeping team to ensure no future guest experiences the same. Please consider us again so that we can provide you with a much better stay. Sincerely, Hotel Management
The sheets looked years old , I killed 3 roaches , the bath towels were big enough for a child . No coffee maker or anything to go with a kitchenette. Will never stay again
Business response:
David, thank you for choosing to stay with us. We are sorry for not meeting your expectations. Thank you for your candid evaluation. We are sorry we failed to provide you with the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. We have scheduled additional treatments so our goa... read more
I'm going to start with the positive. The Hotel was very good about us cancelling our room for our 2nd night and giving us an immediate refund. The hotel is very outdated and rough condition. My pillow smelled so bad of cigarettes smoke I didn't sleep all night and the bathroom was terrible in need of of fires and updating. It had such a gross feel I couldn't get out of there fast enough! Staff was nice.
Business response:
Shannon, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of our property. We appreciate your feedback and will share it with the appropriate individuals in our organization. On a positive note, it is good to learn you liked the service provided by our staff. Thank you for your feedback and hope that your future travels bring you to our hotel again. Sincerely, Hotel Management
Business response:
Thank you for posting a review of your recent stay. Please accept our apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travel... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,769 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.