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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pro: close to attractions we were visiting. Cons: booked a nonsmoking room but the entire room smelled like an ashtray; carpet was dirty, left your barefeet black; overflowing trash cans sitting at the bottom of the outside stair to get to the second floor.
Business response:
Julie, thank you for taking the time to review our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also want to share with you that We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appre... read more
It was gross. We found cockroaches in the bathroom killed about 5 of them. The outside window was broken and the inside had a air freshers plugged in. The towels we received had dirt on them. It was not a very good experience and not worth the money. I will not stay again.
Business response:
Veronica, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unacceptable. The room was completely unacceptable. Gnats found everywhere, even in refrigerator. Linens and towels were stained, kids feet turned black just walking on the carpet. Carpet was torn and dirty. Room was dark. Side tables were sticky. Room had an odor. Pillows were very thin. Not as advertised. Absolutely embarrassed that I booked this room for my young nieces. Should not have allowed girls to stay even one night.
Business response:
Thank you for being our guest. We are sorry for the disappointing visit you had and that we did not meet your expectations. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you encountered in your suite. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a chance to provide you with the flawless stay you deserve on a future ... read more
I guess you can say you get what you pay for. Room smelt, AC did not work. Outside trash over flowed under stairs. Nothing worked in my room.
Business response:
Johnny, thank you for choosing our hotel and taking the time to share your feedback. We apologize for the maintenance and cleanliness issues you faced with the room assigned to you. Please be assured that we will discuss your feedback with the appropriate teams in an effort to better our accommodation going forward. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve any issues while you are here. We understand the frustration caused and are gratef... read more
I only stayed one night at this hotel extended sta
Business response:
Patricia, thank you for choosing our hotel and taking the time to share your feedback. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Absolutely the worst;ruined birthday weekend When I checked in they charged my card $400 TWICE by "mistake". Luckily I checked my bank account because the woman at the front desk apparently was still learning the "new system" . When I called to ask for receipts for the refunds of the 2 accidental charges they said they could not provide that until I checked out. Then the next day when we came back from being out we were locked out of our rooms due to our keys not working (turning red instead of green); so when I went to the ... read more
Business response:
Judyth, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.