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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I'm going to start with the positive. The Hotel was very good about us cancelling our room for our 2nd night and giving us an immediate refund. The hotel is very outdated and rough condition. My pillow smelled so bad of cigarettes smoke I didn't sleep all night and the bathroom was terrible in need of of fires and updating. It had such a gross feel I couldn't get out of there fast enough! Staff was nice.
Business response:
Shannon, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations with the overall condition of our property. We appreciate your feedback and will share it with the appropriate individuals in our organization. On a positive note, it is good to learn you liked the service provided by our staff. Thank you for your feedback and hope that your future travels bring you to our hotel again. Sincerely, Hotel Management
Business response:
Thank you for posting a review of your recent stay. Please accept our apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travel... read more
Checking in was easy no problem, room was decent and ok cleanliness. What was very upsetting it’s house keeping knocking the door at 8 ish in the morning and getting ready to just open the door
Business response:
Jacqueline, thank you for your candid evaluation. We apologize for the unpleasant incident you outlined. We will review this with our team and take steps to elevate our service levels going forward. On a positive note, we are happy you were pleased with our well-appointed accommodations and the seamless check-in experience you had. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
The room only had one towel available no hand towel no wash towel just one towel ask the front desk for more towels she mentioned that the person that does laundry wasn’t gonna get there till midnight if I wanted to wait when I got towels the next day they were dingy dirty also the bad smell really bad we went to the store to buy some Lysol spray it all over the bed before we laid on it outlet did not work noisy and trash outside
Business response:
Elvira, thank you for your review. We are very sorry for the issue you had with our housekeeping service. Your feedback has been shared with the team to improve our services going forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
A dive...don't stay here This hotel was a dive and a ripoff. I was supposed to get a deluxe studio with a sofa bed couch per my reservation. I only was able to get a Studio. Zero amenities for an extended stay hotel. The room had no cooking utensils silverware dishes glasses coffee maker nothing. It was a complete dive that forced me to move to another hotel. This was an abhorrent place to stay. Avoid like the plague. It was also very difficult to find as he was tucked in behind some sort of shopping center place called Rive... read more
Business response:
Scott, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Do yourself a favor and book down by the Stockyard Had to wait a half an hour to check in cause the front desk clerk decided to leave to run errands off the property. Non smoking room smelled like someone smoked a full pack every ten minutes over a three day span. The smell was in everything and had to leave the door open for an hour to try to help it air out. It is a nice place if you are running from the law, or if you are homeless and the state gives you a free coupon.
Business response:
Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We also regret the concern you had at the time of check-in. We hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,773 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.