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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lesson learned, you get what you pay for The room was not very clean, linens were stained and there were dead bugs everywhere. No working outlets either.
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity ... read more
The front desk was of no help when the fire alarm went off. Had to disassemble myself so had no alarm. Bugs in the room too! Called management but never a response. Sad!
Business response:
Marla, we are committed to providing our guests a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals and thank you for your patience during this time. Sincerely, Hotel Management
The room was terrible- floors were sticky, bathroom was dirty and the tv didn’t work. We liked that it was pet friendly and close to the river trail. We didn’t even try breakfast but the coffee shop on the trail was lovely. Convenient and pet friendly, otherwise awful
Business response:
Diana, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. On a positive note, we are happy our location worked well for you. We hope to have the opportunity to make your next stay with us ... read more
Summary: Dead bug, filthy, dirty linens, and live cockroach We checked in late with a two night reservation and were told they didn’t have a room for us. Eventually a room was found. Walking into the room we first noticed a dead bug on a rusty, grease-splattered stove. The bath mat was very dirty on one side. The floor beside the bed was stained 3 different colors and had spots of something stuck to the surface. The bed sheets had a clump of a few strands of hair on them. It was near 11pm by the time we discovered all these ... read more
Business response:
Eric, thank you for sharing the specifics of your visit. We regret the disappointing stay you had and sincerely apologize for the cleanliness issues you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We regret the inconvenience this caused and are grateful for your patience. It is also unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to re... read more
Check in was a nightmare. I had to tech the staff how to reboot their iPad so I could get a room. Took around 30 min. Credit card machine didn’t work either. No bedspread, shampoo or water in the room
Business response:
Thomas, thank you for staying with us. Please accept our sincere apologies for the inconvenience you faced at check-in. We understand your frustration and are grateful for your patience. We are also very sorry for the issues you faced in your suite and your disappointment with our in-room amenities. We will share your comments appropriately as we are continually striving to improve our guest experience. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Manage... read more
Horrible experience, got downgraded from my original room. What is the purpose of a reservation?
Business response:
Pablo, thank you for posting a review of your recent stay. We are sorry we were unable to provide you with the room you reserved. We will see what went wrong in your case. Your feedback is valuable to us as we are continuously striving to strengthen your experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Would not stay here again. The room smelled like smoke. We had a kitchen but no dinnerware or cups in room. Out of the 3 times we went to the lobby for towels, to ask questions, or request a new key, there was never anyone there to help us out. Our room was never cleaned while we were there and there are no amenities to speak of.
Business response:
Mario, thank you for evaluating your visit. We are disappointed we did not meet your expectations and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the inconvenience and frustration this caused. We will look into what transpired so this lapse in service is not repeated. For future visits, please know that the kitchen amenities you were looking for are available at the front desk. Our brand standards require us to keep them at the receptio... read more
This was the absolute most disgusting hotel I have ever stayed in. There was pee on the toilet seat, cheese left on the bathroom floor. The fridge looked like someone threw up all over it because it’s stained so badly; so is the shower. Our pillow covers were stained yellow. It smelled like someone just finished a pack of cigs. The trail behind the hotel is beautiful and the lady in the lobby was nice, but nothing about this hotel is great. I have two huge bites on my neck, one on my wrist.
Business response:
Hailey, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Our pest control provider has also been alerted, and we will take steps to ensure such issues do not happen in the future. Moreover, we want to share with you that... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.