This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed sheets had so much stain on it the towels has big holes on it had stain on it and the room was dirty and short of staff I had go and get clean towels and bed sheets to cover the all the stains I have the pictures to prove it was awful
Business response:
Fereshteh, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Horrible smell like cigarettes in the room.
Business response:
Carlos, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Managemen... read more
There were bugs in the shower… they had one pillow in our room, for two people. They used the excuse that they were under new management, but that’s no excuse. The internet doesn’t work, and they had literal random letters typed for my “last name” (part of what you need, to connect to the internet). Spent half an hour on the phone with internet support to be able to connect to the internet, so I could keep up with work and meetings. They rent out rooms on one side of the building only (?), so the “free parking” they include,... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Erich the only positive for me is i was able to check in early and plenty of parking space. The room is dirty, the towels looks like their dirty, there’s no cup or any kitchen utensils even though we stove, fridge and microwave. I have to go and buy insects spray and spray it all over the rooms specially under the beds that i saw insects crawling underneat. In conclusions, i will Never never book in this hotel.
Business response:
Erich, thank you for evaluating your stay with us. We are sorry for the inconvenience you experienced during your time with us and apologize for the cleanliness issues you outlined. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Shower towel was ripped, and shower was stuck so could not turn it on
Business response:
Thank you for evaluating your stay. We sincerely apologize for the maintenance issue you encountered in the bathroom and the inconvenience this caused. Please be assured we will address this with the appropriate team to take the necessary actions. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The room smelled horrible, the beds looked dirty, the floors were dirty and lots of dust and dirt under the beds. We left after the first night.
Business response:
Alma, we apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We have discussed these concerns with our housekeeping team to ensure corrective measures are taken immediately. It was unfortunate that you had to leave us earlier than anticipated, but we hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
I have pictures of blook on the bed covers, bugs crawling on the bed, stained sheets. This place was horrible, left and paid a second time for a clean, safe hotel. Would like my money refunded.
Business response:
Casey, thank you for sharing your experience at our hotel. We regret the unpleasant visit and that you had to leave us earlier than expected. We also apologize for the cleanliness issues you encountered in your suite and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each room for our guests. Additionally, we want to mention that our pest control provider does service our hotel on a routine basis. However, we will share your concern with ... read more
Outdated not Covid clean Nasty - bugs
Business response:
Paula, thank you for being our guest and sharing your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and bug-free environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with our respective team and pest control provider to ensure we are well poised to serve you better in the future. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.