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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and very nasty
Business response:
Maria, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department to ensure that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Very dirty, lock on door was half way off, sketchy people hanging around late into the night. Did not feel safe. Staff unfriendly and not very helpful. If you want a crap place to stay this is it.
Business response:
Denise, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The staff was very friendly and the building/grounds were fine. Abundant parking. Location is very convenient to restaurants and shopping. However, our room had a horrible smell and was infested with roaches. Our linens and towels were dirty. When we asked for a refund, we were given a song and dance between Expedia and Extended Stay, each putting the responsibility on the other. it was a $500 lesson in bad business practices.
Business response:
Maria, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerel... read more
Rename Extended Stay .. Horrible Stay Booked through you and paid. Hotel charged again a few getting as refund is Impossible. I talked to Warren at hotels and he reassured me that hotels would take care of this. Mgr at hotel is never in and property is moldy and filthy it's a BAD representation for hotels.
Business response:
Anita, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not enough pillows or towels and had a strong odor of marihuana.
Business response:
Joseph, thank you for taking the time to share your comments. We work hard to provide a clean and comfortable environment; therefore, we are also sorry for the concerns you experienced during your visit and any inconvenience caused due to other guests. We take these incidents seriously, and we thank you for bringing this to our attention. We also appreciate your additional comments and hope to have an opportunity to host you again in the future the next time you travel to this area so we can provide you with a much better ex... read more
The photos make this hotel out to be very clean and comfortable. Not the case. Very basic and dated. The bathroom was dingy. The room is NOT as big as the picture portrays. It says there is breakfast- but BEWARE, they only serve prepackaged oatmeal out of a credenza they open up at the front desk. This stay was NOT worth the money per night.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Awful Roaches roaches roaches Wrong room with not enough beds. Reservations were made ahead of time but manager said extra bed was missing. Ridiculous
Business response:
Carrie, thank you for staying with us. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will give us another opportunity to welcome you back and experience our hotel as you should have on this visit. Please let our office know prior to yo... read more
Dirty Restroom The restroom was dirty, urine on the seat, no towels or toiletries. The carpet looked as if it had not been vacuumed and when I told the front desk about the restroom I received the answer “we will try our best” as she looked at her phone. Also no breakfast is included as it says in the description and you will end up with the worse back pain.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,769 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.