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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old, dated, musty smelling room. Would not stay again
Business response:
Paul, thank you for posting a review of your stay. We regret not meeting your expectations. We would have been happy to try and resolve the issue or move you to another room upon request. In the future, please know our front desk staff is always available to help make the most of your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management
Dirty property Cob webs on the ceiling. Roaches in the room. Dirty property
Business response:
Dear Kathy, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
The front desk clerk didn’t greet us and made us feel as if we were bothering her. The room we got was filthy and dusty. There was a person laying outside our door who made me feel extremely uncomfortable. We ended up checking out the same night we were to check in and found another facility to stay at.
Business response:
Dear Judy, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
When I arrived at the hotel it was in the wrong part of town, I did not feel like it was a safe part of town, I asked to see the room before I actually stayed there and the room was not cleaned well the sink had hair and something gross in it I ended up not staying
Business response:
Danielle, thank you for being our guest and sharing your review. We are sorry for not meeting your expectations and that you had to leave us earlier than anticipated. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us ag... read more
Rude front desk and worst customer service ever. Worst customer service ever. I've spent thousands of dollars at this hotel when in town for business and will never ever book at Extended Stay again. They lost my reservation a couple times even though I prepaid online and demanded I pay again in person & even though I had the receipts, then AFTER that, they banged on my door twice during the week telling me I had to leave even though I had prepaid for the entire week, and on Friday afternoon I caught a front desk staff person... read more
Business response:
We recognize your time is valuable and appreciate your detailed feedback. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We are sorry for the inconvenience you experienced at the time of arrival with your reservation and that our associates were unable to handle the situation appropriately. It is also disappointing to learn you were disturbed twice during your stay and the displeasure caused due to the specific instance. We apologize and as... read more
Smelled like weed the whole time . Also a bunch of small cockroaches .
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.