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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware of your surroundings I had requested that the two rooms be adjoining or close as possible. The young lady gave us rooms that were far apart from each other. When I entered my room I saw a cup in the restroom and the comforter was stained. Also one of the guest or worker was eyeing our moving truck. I felt unsafe and asked for a refund and we found another hotrl.
Business response:
Carolyn, thank you for choosing to stay at our hotel. Please accept our apologies for not being able to accommodate you as per your needs also you were not happy with the cleanliness of the room you received. Your comments are appreciated and have been discussed with our housekeeping team to ensure this should not happen again. Please consider giving us another chance as we would love to delight you on your next visit. Sincerely, Hotel Management
Met with a combo wet dog/mold smell when entering the room. Appliances and cabinetry in disrepair. Floors were filthy and not vacuumed. Had to go to the front desk for towels and washcloths-not in room. Creaky noises in the walls kept us up all night.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Our associates work hard to maintain the upkeep of our accommodations and amenities and are truly sorry that we disappointed you. We will discuss your comments with our housekeeping and maintenance associates to take corrective measures. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Dirty sheets, dirty towels, dirty floors, disrty pillows..
Business response:
Ramon, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
TV didn't work. Nobody sent to fix it. No coffee.
Business response:
Dan, thank you very much for staying with us. We apologize for the maintenance issue you encountered during your visit. We have taken note of your concerns, and your feedback has been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
No breakfast as advertised and not a "breakfast" What "Free Breakfast" as advertised? I spend 3 nights and the only breakfast with coffee and/or hot water. The staff stated the delivery for muffins is behind, so there isn't any breakfast currently. Where is the solution? Have the manager or owner go get some. Secondly, you (manager/owner) would be disappointed if I advertised a Free Breakfast and that meant a muffin and coffee when you found out; you know you would. That is a "limited continental breakfast". False advertisin... read more
Business response:
Andrew, we appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
DISGUSTING terrible. Very expensive. There was blood, nail polish, stains everywhere. Due to low staffing, they were not able to change our sheets. There was hair from the people before us in our bed sheets
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
There was trash in the room, this place was disgusting. Employee couldn’t even check me in, took over an hour to get in to a terrible room.
Business response:
Jett, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not the best hotel I’ve stayed at. The towels and wash clothes all seemed stained and dirty. The bed felt more like a full than a queen. The customer service desk attendant in the morning of Wednesday the 23rd was really nice.
Business response:
Shante, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your time with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting all of your expectations. Thank you again for your feedback, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,769 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.