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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were unkempt and demanding. Property had numerous homeless in the parking area. Room was less than basic and very cramped. We could barely stay one night and would never consider an “extended stay”
Business response:
Layne, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the service issues you experienced. We will address your comments with the appropriate individuals and take the necessary steps to elevate our service levels. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
The property was dirty, unsafe and no customer service
Business response:
Cindi, we are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize that this was not the case during your recent visit. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for your feedba... read more
Beware of your surroundings I had requested that the two rooms be adjoining or close as possible. The young lady gave us rooms that were far apart from each other. When I entered my room I saw a cup in the restroom and the comforter was stained. Also one of the guest or worker was eyeing our moving truck. I felt unsafe and asked for a refund and we found another hotrl.
Business response:
Carolyn, thank you for choosing to stay at our hotel. Please accept our apologies for not being able to accommodate you as per your needs also you were not happy with the cleanliness of the room you received. Your comments are appreciated and have been discussed with our housekeeping team to ensure this should not happen again. Please consider giving us another chance as we would love to delight you on your next visit. Sincerely, Hotel Management
Met with a combo wet dog/mold smell when entering the room. Appliances and cabinetry in disrepair. Floors were filthy and not vacuumed. Had to go to the front desk for towels and washcloths-not in room. Creaky noises in the walls kept us up all night.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Our associates work hard to maintain the upkeep of our accommodations and amenities and are truly sorry that we disappointed you. We will discuss your comments with our housekeeping and maintenance associates to take corrective measures. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Dirty sheets, dirty towels, dirty floors, disrty pillows..
Business response:
Ramon, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
TV didn't work. Nobody sent to fix it. No coffee.
Business response:
Dan, thank you very much for staying with us. We apologize for the maintenance issue you encountered during your visit. We have taken note of your concerns, and your feedback has been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.