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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
booked a week out and day of check in came to find out that the hotel booked my room out to someone else and left me and my family stranded after a 6hr drive. girl at front desk didnt know how to help since it was here 4th day on the job. i called in to verify my stay that morning and was never told my room would be gone. awful experience.
Business response:
Garry, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We understand the frustration and truly hope you will offer us another ... read more
The rooms need a complete renovation. It didn’t not feel clean in my room. Disappointed - let after 1 night and probably would never stay at this chain again. I am expecting fresh linens,l floors clean, and a shower that works — I got neither. Front desk personnel was accommodating (that was the only redeeming quality).
Business response:
Barrett, thank you for your review. Although you liked our courteous front desk staff, we are sorry our suite was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My non-smoking room smelled like a cigar bar the instant I opened the door When I asked to be moved to another room, I was told No, the hotel was completely booked; even though it was mid afternoon and only a few guests had checked in to a room. This Extended stay had a small kitchen with a half cook-top; But no utensils, dishes, glasses, all the drawers and shelves were empty No Ice available; there was an ice tray in the small refrigerator.
Business response:
Henry, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Managemen... read more
I stayed two nights but couldn’t stay the third and left to go to another hotel. The room had roaches and the manager on site wasn’t surprised but also didn’t care (when I complained and then also left early).
Business response:
Shannon, thank you for evaluating your stay with us. We apologize for the unpleasant experience you had with your guest room and that our staff did not handle this incident as they should have. We will review this with the appropriate individuals and take steps to elevate our guests' experience going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Disgusting Hotel Manager Hotel Manager was extremely rude to me. Sat her fat ass on the desk in front of me with her legs spread wide open. I don't want to see that. No-one should ever have to look at that. Absolutely disgusting.I'll never come back. Extremely unprofessional, nasty service.
Business response:
Trey, thank you for taking the time to share your feedback. We apologize for the unprofessional behavior of one of our associates. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
The last resort..only if you can not find another The room was dirty and several times had to kill bugs/insects which were abundant. The kitchen was very dirty, especially the stove which has not been thoughly cleaned for awhile. Asked for extra pillows and the front desk said there are none...which is BS that they would not have one extra pillow in the hotel! Ironically because of the weekend we paid top dollar for a one star room!
Business response:
John, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again We did not get the type of room we requested and no one could help us so we did not stay. We will pass on extended stay in the future.
Business response:
Wade, thank you for your review. We apologize the room type you requested was not available, and we regret the inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,768 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.