This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So-so hotel close to TCU Room was fairly rundown and smelled of old cooking grease.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the room conditions you experienced. As this hotel’s manager, I can assure you that I have used your comments to retrain our housekeeping staff and will make sure we do a better job reporting odor issues so that we can eliminate them prior to guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're ... read more
Hotel not worth the price Room too small. Crowded with furniture. Bathroom too close to stove that is used for cooking. Closet does not have a door - using curtains. Could not regulate the temperature for comfort.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that we were unable to meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable stay and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Budget place Extended stay room was SUPER small. Room appeared clean, but we found a three inch bug in the bathroom on our last day. Bed was horribly uncomfortable. Rooms were not sound proofed at all though noisy neighbors were not an issue, just general traffic noise...and the trains. Lord the trains. Air conditioning was very loud.
The shower barely worked and took all of my strength to be able to get water to flow through the shower head. Also the bed was filthy, it had like black dirt all over it.
Hotel in need of a renovation This hotel is acceptable but with no effort to impress. The room was clean but the decor was from many decades ago. It was dark, a bit dingy and definitely smelled from stale cigarette smoke that had occurred in its past. The tub did not drain well so while taking a shower you were sort of taking a bath at the same time. The "breakfast" was really just a small snack and a cup of coffee. On the two day stay they were out of the instant oatmeal as well as fruit. Although this hotel was not expensi... read more
Hotel not great The hotel was old, smelled like old cigarettes and the beds were full size. It was in a great area and helped us find a great restaurant...the Old South Pancake House, but other than that, we will not return.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that your stay did not meet your expectations. In response to your feedback, I will be working with our staff to ensure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Awful, bed bugs galore, the worst ever! Awful, bed bugs galore, bathtub black and dirty, knobs coming off shower. If it wasn't for the fact that arrived at 1am and too tired to complain would have. WILL NEVER GO TO EXTENDED STAY AGAIN! This was in Fort Worth, Texas, unimpressed with Texas as a whole.
quick, 2 night stay. Excellent location, but I wish I had paid closer attention to the reviews on Hotels.com. Room smelled of cigarette smoke - the little deodorizer in the air conditioner really doesn't help. I understand that utensils, etc., are provided on request, but a paper cup in the bathroom would have been nice. The bath towels provided were, by far, the smallest and thinnest I've ever seen in a hotel. The mattress was extremely hard and the blankets were either very old or very cheap. It was quiet, and parking was ... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.