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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD TIME at EXTENDED STAY FT.WOTH Medical TERRIBLE place ! no ice on property , $5.00 extra per day for service (bed made ,fresh bath linen). Dog feces at door way .,great smell coming in room ! garbage truck at 5 am ! Could barely get pull for shower to come up .pillows like rocks .air freshener of some kind in disk form on ac unit .NEVER AGAIN WILL I STAY OR , RECOMMEND THIS PLACE !!!!!!
Business response:
Debra, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Will not stay here again. Good location. Room not very big. Quality of service poor.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, General Manager
Youbwere over booked so I had to find another hotel to stay at.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. I truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, General Manager
Stay someplace else if you can! ROACHES We had requested a top floor room. Manager told us none were available. Rooms online show spacious suites, this was not true. It had no coffee pot, kitchen cooking utensils, pots, pans, towels. You can request and pay extra for them. The bathroom was dirty and roaches were in the tub. Dirty towels, no hair dryer. Again, we should have left then. After this, everything seemed to move and crawl in the room. Continental breakfast!!! Instant grits, coffee and packaged mini muffins. No cere... read more
Business response:
Thank you for sharing your feedback, we appreciate your comments. We apologize for the lack of detail with the cleaning of your suite as we have processes in place to make sure our suites are perfect for our guests arrival. We never want to mislead our guests, however, we do offer our version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee ... read more
Business response:
Whitney, thank you for your feedback. It is never our intention to lose focus on providing excellent stay, but we are sorry this did not happen for you. We hope you will give us another chance to provide you with a much better experience. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Quality of service They changed my reservation to single room instead of 2 double bed claiming their server was broken when I booked my reservation a month ago.
Business response:
Thank you for your candid feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay and the inconvenience it caused. I am working with my housekeeping team to ensure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Reservation Musical Chairs We had our reservation canceled 1/2 hour before flight was taking off!!!!! So, we didn't stay there. We were sent to a sister hotel and they didn't have a reservation for us either after we confirmed this change by phone!!!! the Desk clerk at the Overton Ridge facility Steve was very professional with our situation and got us a room there finally.
Business response:
Barbara, we apologize for the predicament with your reservation and realize you must be frustrated. Although we could not accommodate you at our hotel, we are happy our sister concern had a room for your requirements. I will also share your feedback with Steve. We are sorry for the inconvenience we caused you and hope you chose us when you are in our area. Sincerely, General Manager
Only stay here if you can handle smoke smells No coffee pot or any "extended stay" features because we were only staying 2 nights. When we checked in, we signed an agreement to pay $250 if we smoked in the room. (Neither of us smokes). The first room we received smelled so smoky neither of us could breathe and we were concerned we'd be charged the $250 fine. So we moved to a less smoky room - and my wife still had to sleep with a damp towel over her face so she could breathe. We had to leave a day early to meet family in ano... read more
Business response:
James, thank you for your candid feedback. We are sorry for the inconvenience you experienced due to the smoke smell while you were here. We work hard to provide a clean and comfortable environment, and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Terrible experience. Hotel is pretty expensive for what they offer. I requested housekeeping, I was charge an additional amount, because housekeeping is weekly only, and never was done.
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.