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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel in need of a renovation This hotel is acceptable but with no effort to impress. The room was clean but the decor was from many decades ago. It was dark, a bit dingy and definitely smelled from stale cigarette smoke that had occurred in its past. The tub did not drain well so while taking a shower you were sort of taking a bath at the same time. The "breakfast" was really just a small snack and a cup of coffee. On the two day stay they were out of the instant oatmeal as well as fruit. Although this hotel was not expensi... read more
Hotel not great The hotel was old, smelled like old cigarettes and the beds were full size. It was in a great area and helped us find a great restaurant...the Old South Pancake House, but other than that, we will not return.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that your stay did not meet your expectations. In response to your feedback, I will be working with our staff to ensure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Awful, bed bugs galore, the worst ever! Awful, bed bugs galore, bathtub black and dirty, knobs coming off shower. If it wasn't for the fact that arrived at 1am and too tired to complain would have. WILL NEVER GO TO EXTENDED STAY AGAIN! This was in Fort Worth, Texas, unimpressed with Texas as a whole.
quick, 2 night stay. Excellent location, but I wish I had paid closer attention to the reviews on Hotels.com. Room smelled of cigarette smoke - the little deodorizer in the air conditioner really doesn't help. I understand that utensils, etc., are provided on request, but a paper cup in the bathroom would have been nice. The bath towels provided were, by far, the smallest and thinnest I've ever seen in a hotel. The mattress was extremely hard and the blankets were either very old or very cheap. It was quiet, and parking was ... read more
Not a great value People were great - very kind and helpful. The cost ($130) was way too high for a very small motel room. Please do something about the pillows - my neck hurt the next day! They felt overstuffed and springy instead of soft and comfortable.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that the pillows we provided were uncomfortable. In response to your feedback, I have reviewed your comments with our staff and we will be working to replace our pillows as necessary. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
room Room smelled of cigarette smoke. Tub drained real slow.
Room was tiny, wasn't expecting external entrance. Hidden behind parking garage - difficult to find. Towels were thin and stiff, didn't smell great. Blanket on bed was very worn.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our location and quality of linens did not meet your expectations. In response to your feedback, I would like to let you know we do offer a larger room type called a deluxe queen suite and I have met with our housekeeping staff to ensure issues mentioned above will not be repeated. We continually work to improve our hotel, so I really appreciate you providing us with your fe... read more
Not non smoking I requested a nonsmoking room and they gave me a smoke smelling room with blankets that had cigarette burns on them. The employee apologized but said that she would make a note about it and would try to get me another room but she never did. I was traveling with children and I couldn't just get out of the room and look for another hotel. The morning employee was horrible, she would not give me coffee because she was already picking up. Will no stay there again.
Disappointed Not a good value for the money. Depressing ambiance.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about your most recent stay with us. I discussed your comments with the team, and we are working with all staff members to ensure all guest experiences are great. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,769 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.