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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel close to college Seems like students might be using this hotel for weekends. Old furniture, needs updating, bed felt itchy like it might have bed bugs. I would not recommend it to anyone or stay there again. I really wanted my money back because after feeling itchy, I went to sit on the chair and placed my head on the counter to fall asleep there.
Look elsewhere Air conditioner was awful and i went to sleep sweaty. Took the cover off the bed when i first walked in and a spider was taking a nap on the underneath. Never again.
Cheap price and terrible stay. Booked room for 2 beds got 1, then upon arrival was told we would 2 rooms for price of one then in the end had to pay for both rooms. Beds were TERRIBLE. If you are on bottom floor better pray no one is above you so loud. Breakfast is all prepackaged stuff you can buy at gas station
Disappointing Room smelled like smoke. Somehow ended up with one queen instead of two.
An unfortunate experience. We were supposed to have two queens but we're only given one and then told they had nothing else for us. No apologies or break on the ridiculous room rate. The room was low quality and the bathroom was awful. It was a handicapped room so no tub and water from the shower flooded the room. No slope towards the drain.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your requested room type. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. I will also have our maintenance engineer inspect your room to ensure that everything is functioning properly. The staff and I appreciate your comments, as it will only help us to i... read more
Tub was old and patched, slow to drain. Also found a cockroach on the wall on morning we checked out.
unlikley to return Unfriendly staff, no coffee in the morning waited 15 for them to make it and only muffins for breakfast. Not kid friendly considering that it's close to a children hospital.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office and make sure our breakfast is properly stocked in a timely manner. Additionally, as this hotel’s manager I can assure you that I have used your comments to retrain our front desk staff to ensure each guest receives professional customer service. I really appreciate you bringing this to our attention. I do hope that you will ret... read more
Old motel style Older motel. It served the purpose. Would probably not stay there again though.
Business response:
Thank you for your recent review of your stay. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that we were unable to meet your expectations. In response to your feedback, I will work with our staff to make sure we are implementing deep cleaning and preventative maintenance procedures to ensure our hotel meets our company’s high standards. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand location... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.