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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told hours before checking in that my hotel had been switched to a location farther from my interview.
Business response:
Diana, thank you for reviewing our hotel. We apologize for the not able to accommodate you and for the inconvenience you had due to it. Please be assured that we're personally following up on your feedback regarding the mix-up of your reservation, so we are more consistent in our service delivery. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Customer beware, stay at your own risk!!! Friendly staff, the room was unclean, carpet was dirty, I checked the AC filter and it was dirty and top of all of that the room had bed bugs and we were moved to another room in the middle of the night around the corner of the complex.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Bring air freshener Clearly this hotel used to allow smoking. The room smelled awful. I won’t be back.
Business response:
Cynthia, thank you for evaluating your stay. We are sorry that your room had a smoke odor and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to make this room receives a deep cleaning to remove the smell. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No Rooms Reserved 3 rooms. Got to the hotel and all they had was 1 room even though we had a confirmation for 3 rooms. They were sold out and could not find any other rooms close to our activity. Would not recommend this place.
Business response:
Tom, please accept our sincere apology for not having your rooms available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Older Hotel Our room was next to a parking garage and needless to say it was noisy most of the night. When we turned on the heater in the room it had a burning smell which caused the smoke alarm to go off. The cook stove had rust on the top and the list goes on. Not impressed with the hotel.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Becky, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible Experience!!! Put into a room that was less than what we booked, not enough room for the family and it had not been cleaned. The bed was made but the sheets had not been changed.
Business response:
Robin, we apologize that we failed to provide you with the room of your choice and for the cleanliness issues you experienced in your room. We have shared your feedback with the concerned team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not impressed with the room. Wire shelving instead of wood shelves. A curtain for a closet door. Not enough room to really fit a table to sit at in the kitchen area. A wall bath cabinet instead off a counter top to put your toiletries. Worst of all - bed bugs! Both my daughter and I had several bug bites the next day and my daughter had an allergic reaction to the bites. We'll not be staying at this hotel chain again.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, but we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up as needed. Thank you again for your feedback, and we hope you will consider giving us another chance in the future. Hotel Management
Nice staff, hotel lacks comfort entirelu The room was nicely kept and clean but extremely hot. The window unit did not work, and the room was extremely muggy, smelled musky, and not at all comfortable. The only option the staff gave us was to open the windows to allow fresh air in and that they would call a tech in the morning to fix the unit. The window opening didn’t allow enough cool air in to make the room more comfortable, so we ended up leaving at 9PM and driving three hours home to sleep in the comforts of our own.
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 3 star rating with 2,902 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.