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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
An unfortunate experience. We were supposed to have two queens but we're only given one and then told they had nothing else for us. No apologies or break on the ridiculous room rate. The room was low quality and the bathroom was awful. It was a handicapped room so no tub and water from the shower flooded the room. No slope towards the drain.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your requested room type. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. I will also have our maintenance engineer inspect your room to ensure that everything is functioning properly. The staff and I appreciate your comments, as it will only help us to i... read more
Tub was old and patched, slow to drain. Also found a cockroach on the wall on morning we checked out.
unlikley to return Unfriendly staff, no coffee in the morning waited 15 for them to make it and only muffins for breakfast. Not kid friendly considering that it's close to a children hospital.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office and make sure our breakfast is properly stocked in a timely manner. Additionally, as this hotel’s manager I can assure you that I have used your comments to retrain our front desk staff to ensure each guest receives professional customer service. I really appreciate you bringing this to our attention. I do hope that you will ret... read more
Old motel style Older motel. It served the purpose. Would probably not stay there again though.
Business response:
Thank you for your recent review of your stay. We strive to provide our guests with all the comforts of home, so I am disappointed to hear that we were unable to meet your expectations. In response to your feedback, I will work with our staff to make sure we are implementing deep cleaning and preventative maintenance procedures to ensure our hotel meets our company’s high standards. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any of our other brand location... read more
So-so hotel close to TCU Room was fairly rundown and smelled of old cooking grease.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the room conditions you experienced. As this hotel’s manager, I can assure you that I have used your comments to retrain our housekeeping staff and will make sure we do a better job reporting odor issues so that we can eliminate them prior to guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're ... read more
Hotel not worth the price Room too small. Crowded with furniture. Bathroom too close to stove that is used for cooking. Closet does not have a door - using curtains. Could not regulate the temperature for comfort.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies that we were unable to meet your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable stay and professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Budget place Extended stay room was SUPER small. Room appeared clean, but we found a three inch bug in the bathroom on our last day. Bed was horribly uncomfortable. Rooms were not sound proofed at all though noisy neighbors were not an issue, just general traffic noise...and the trains. Lord the trains. Air conditioning was very loud.
The shower barely worked and took all of my strength to be able to get water to flow through the shower head. Also the bed was filthy, it had like black dirt all over it.
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,769 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.