Extended Stay America - Fort Worth - Medical Center

Business response:

Alex, thank you for your candid evaluation. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Amy, thank you for the candid review. We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, a... read more

Business response:

Bobby, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management 

Business response:

Christina, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed the relaxing atmosphere and the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We are also delighted to learn that you were pleased with our well-kept accommodations. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Christina, thank you for choosing Extended Stay America and sharing your experience. We are glad you enjoyed the relaxing atmosphere and the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We are also delighted to learn that you were pleased with our well-kept accommodations. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Bobby, thank you for choosing our hotel and taking the time to share your feedback. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Paul, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management