Extended Stay America - Fort Worth - Medical Center

Business response:

Dear Tanya, Thank you for your heartwarming words; we sincerely appreciate the wonderful review of Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We appreciate your great feedback and hope to have you as our guest again. Sincerely,Hotel Management 

Business response:

Dear Tony, Thank you for staying at our hotel and letting us know we have room for improvement. We are pleased that you loved our location; however, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to ensure we are more diligent in satisfying our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you ba... read more

Business response:

Dear THOMAS, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management