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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not show me to be checked in even after i went to the office to get the key cards scanned.
Business response:
Dear Denise, We’re genuinely sorry for the inconvenience you encountered during your arrival. What should have been a smooth and welcoming start fell short, and we understand how frustrating that must have been. Your experience has been shared with our team to help prevent similar oversights in the future. We truly value your feedback, as it helps us improve. We hope to regain your trust and provide a more seamless and respectful experience in the future. Sincerely, Hotel Management
Shady people living at property lose animals running freely. Evening worker was rude Day manager was really nice even though he wouldn’t give me a full refund for not staying there. He said he had to charge me for the first night.
Business response:
Dear James, Thank you for sharing your feedback. As a pet-friendly property, there may be animals on-site, though we understand this should never compromise a guest’s comfort or sense of safety. We are sorry to hear that aspects of your experience fell short, particularly regarding interactions with our evening staff. Your kind words about our day manager are appreciated, and your comments will be shared with the team to help ensure more consistent professionalism and courtesy. While our policy requires charging for the firs... read more
NOT SAFE Dirty. My key didnt work the 2nd day, my partner asked for a new one (my name was on the account) they didnt ask for ID or verification of anything! He just said the room number and they gave him access! Meaning ANYONE could have just been given free access to my room!!! Not to mention how absolutely disgusting the place was. No mattress covers, stains on the beds, the fridge was covered in some kind of oil and oil was leaking on the inside. The stove top looked like it had been through a fire. Will never consider s... read more
Business response:
Dear Devin, Thank you for reviewing your stay. We are genuinely sorry for the disappointment caused by the cleanliness and security concerns you described. Providing a safe and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance. What you shared has been carefully noted and will help guide our efforts as we work toward delivering a better experience for all. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience. We hope you will ... read more
Cheap, but never again
Business response:
Dear Gertie, Thank you for sharing your experience. We sincerely regret that your stay did not meet your expectations. Providing a comfortable and positive visit for every guest is always our priority, and we are disappointed to know that we fell short in this regard. Your feedback has been shared with our team as we work to make meaningful improvements. We understand that value alone does not define a quality stay, and we apologize for any inconvenience you experienced. We remain dedicated to enhancing the guest experience ... read more
mattress, linen, and showers need to be re done. ended up getting up and leaving earlier in the AM because it was very uncomfortable as well as the shower (which was too nasty to use) we just left and showered once our business was concluded that evening at another hotel.
Business response:
Dear Jonathan, Thank you for taking the time to share your experience. We are grateful for your feedback and truly regret the discomfort you encountered during your stay. It’s disappointing to know that the condition of certain amenities did not reflect the standards we aim to uphold. Your comments have been noted and will be addressed with urgency. We hope you’ll consider giving us another opportunity to offer a more comfortable and welcoming visit in the future. Sincerely, Hotel Management
Ghetto
Business response:
Dear Jonathan, Thank you for sharing your thoughts with us. We appreciate your honest feedback and regret that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for any discomfort you experienced during your visit. Your concerns are taken seriously, and we are committed to making improvements to enhance the overall environment for all guests. We hope you will consider giving us another opportunity in the future to provide you with a much better experience. Sincerely, Hotel Manag... read more
Nothing, left
Business response:
Dear Miguel, Thank you for sharing your experience. We genuinely apologize that your visit did not meet your expectations. Our goal is to offer a welcoming and comfortable environment, and we regret falling short on this occasion. Your comments have been shared with our team to help guide improvements, as we are dedicated to enhancing the overall guest experience. We value your perspective, and should you choose to return, we hope to provide a more seamless and positive stay. Your input is significant to us. Sincerely, Hotel... read more
First room that I got, the A/C was not working. Front desk was nice enough to change that room to another one. Later at night I found that the shower was not working and I didn't feel like changing again. Some of the lights in the room/bath room were not working. In the bathroom, they're using a table lamb. Overall, the facility was in a very back condition * very disappointing.
Business response:
Dear Shamsur, Thank you for sharing your feedback. We are pleased to know our team assisted you promptly during your stay, and we appreciate your kind words regarding their service. However, we sincerely regret the challenges you encountered and understand the frustration this caused. Please be assured that your comments have been taken into consideration, and we are working to improve the quality of our accommodations. We value your input and hope you will give us another opportunity in the future to provide you with a more... read more
Supposed to be a non-smoking room but smelled like a smoking room with cigarette burns all over the bathroom. Carpet was badly stained. It was so nasty. I was just hoping no bed bugs would come out. Asked front desk for a different room cause of how badly it smelled of cigarette smoke but was told they didn’t have another room. I just got a picture of the carpet. Will post it.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your room did not meet the cleanliness and comfort standards we strive to maintain. Our non-smoking policy is strictly enforced, and it is disappointing to learn that the room did not reflect this during your visit. Unfortunately, no alternative room was available when you requested one, which understandably impacted your experience. Please be assured your concerns have been shared with the appropriate teams to ensure these issues are addressed prom... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.