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Extended Stay America - Fort Worth - Medical Center
- Hotels
- Fort Worth, TX
About this business
Location details
1601 River Run, Fort Worth, TX, 76107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a horrible experience. I showed up at 3pm to check in and no one was there. The lobby was locked and when I called the number that was left, it was someone from a satellite location who tried calling the hotel's managers and employees and couldn't reach anyone. I stood outside for an hour waiting for someone to open the doors. It was ridiculous. I had to leave for an event and when I came back at 10pm to check in, thankfully the lobby was open but once again there was no one there. I called and the lady who picked up sa... read more
To clean or not to clean…not The first room I was offered they said had been cleaned. The bed was made and I had fresh towels in the bathroom. That’s all I can say about that. But the room wasn’t cleaned. There were dishes in the sink, food still in the fridge, room keys still ontop of the dresser, plastic spoons on the floor as well as a condom wrapper
The room smelt terrible and there was a lot of noise
Business response:
Dear Stacy, We’re genuinely sorry to hear about the issues you experienced with the room and noise during your stay. This is not the impression we want to leave, and we regret any discomfort it may have caused. Your feedback has been shared with our team for immediate attention. We hope you will consider giving us another opportunity to provide a more comfortable and pleasant experience. Sincerely, Hotel Management
Dirty & dilapidated!
Business response:
Dear Sarah, We’re genuinely sorry to hear that your experience fell so far below expectations. What you described is not the standard we aim to provide, and your feedback has been shared with our team for immediate review. We understand how disappointing this must have been and appreciate you bringing it to our attention. We hope you’ll give us an opportunity to make things right in the future. Sincerely, Hotel Management
The room was not cleaned, there was garbage under the beds and on the floor, there were dead bugs and dirt under the AC unit, the room smelt of cigarette smoke, and there were a half used pack of cigarettes in the nightstand drawer. The ap
Business response:
Dear Joclyn, Thank you for sharing your experience with us. We’re genuinely sorry for the condition in which you found your accommodations. It’s possible our team mistakenly assigned a room that had not yet been properly prepared, and we apologize for this oversight. Your description of what you encountered falls far short of our standards, and your comments have been shared with housekeeping leadership for immediate review and corrective action. We appreciate you bringing this to our attention and hope you’ll consider givin... read more
Despite the fact that the property's published policies made no mention whatsoever of any minimum age requirement, the hotel refused to honor the reservation solely because the guest was 18 years old. Compounding the issue, Expedia facilitated the reservation and sold the stay to an 18-year-old without any warning or indication that the booking might be rejected on arrival. This lack of transparency from both the property and the platform set the guest up for failure and caused unnecessary stress and inconvenience, not to me... read more
Business response:
Dear Stephan, Thank you for bringing this matter to our attention. We genuinely apologize for any frustration you encountered during your arrival. We understand how disappointing it can be when expectations at booking do not align with the check-in experience. While policies may vary by location, we recognize the importance of clear communication and are sharing your comments with our team. We appreciate your feedback and hope to welcome you under better circumstances in the future. Sincerely, Hotel Management
Very disappointing experience. Upon arrival, the front desk attendant was in her car and not wearing a uniform, which did not inspire confidence. Once inside, the hotel had an unpleasant odor throughout. The refrigerator had a large brown stain on the front, and the overall cleanliness was poor. We found crumbs and debris on the floor. Even considering the low price, the condition of the property was unacceptable. I would not stay here again.
Business response:
Dear Ryan, Thank you for reviewing your stay at our hotel. We were disappointed to learn about the experience you described and are very sorry for both the condition in which you found the room and the impression made upon arrival. Providing a clean, welcoming, and professionally managed environment is essential to us, and it’s clear we fell short. We appreciate you bringing this to our attention. Your feedback is being shared with our team to help ensure a better experience for future guests. We sincerely apologize for the ... read more
Frequently asked questions about Extended Stay America - Fort Worth - Medical Center
How is Extended Stay America - Fort Worth - Medical Center rated?
Extended Stay America - Fort Worth - Medical Center has a 2.9 star rating with 2,812 reviews.
When is Extended Stay America - Fort Worth - Medical Center open?
Extended Stay America - Fort Worth - Medical Center is open now. It will close tomorrow at 12:00 a.m.