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Extended Stay America - Fort Worth - Southwest
- Hotels
- Fort Worth, TX
About this business
Location details
4701 City Lake Blvd. W., Fort Worth, TX, 76132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I may as well have been in a third world country, or ghetto. No linens on the pull out bed, the front desk simply stated, "we don't have any sheets or pillows", sorry. The "non-smoking" room reeked of pot. Someone tried to open the first floor window from the outside. People loitering outside, smoking and loud. Nice area, but this location is a terrible, dangerous, smelly, property. The owners should be ashamed of themselves. So should you.
Multiple things broken in the room and the pull out bed was disgusting.
Business response:
Dear Shyenne, We apologize for the unpleasant experience you had during your stay. We understand your concerns regarding the condition of your room and the amenities. We will investigate these issues promptly and take appropriate action to ensure that such incidents do not happen again.Sincerely,Hotel Management
I had to go and buy cleaning supplies as room was dirty and no extra sheets. Went to front desk to ask for extra pillows I had 2 toddlers with me and no pillows as maid was gone for the day! We had to use extra towels to make our own pillows. Room had food on floors and asked for it to get cleaned and was given a broom to clean myself. Will never stay in an extended stay again. Said free breakfast, nothing was available. Misrepresented at all areas.
Business response:
Dear Rosalis, Thank you for sharing your experience. We apologize for the condition of your room and the inconvenience you faced with the cleaning supplies and bedding. It’s concerning to hear about the issues with the breakfast and the service you received. We are addressing these matters with our team to ensure they are promptly resolved. We hope to better serve you in the future.Sincerely,Hotel Management
From previous comments, I expected a modest but clean room. It was beyond filthy, the main bed was rickety, air returns were dusty and it reeked of stale cigarettes, the shower was horribly dirty, and we had to ask for bedding for the sofa bed (required for the 4 travelers booked). Was told that they were “behind” and given one flat sheet and a scratchy blanket. When I asked about pillows, I was told there were none. I had to go buy pillows. The “mattress cover” of the sofa bed was covered in crumbs and errant hair. To top i... read more
Business response:
Dear Judy, Thank you for your feedback. We deeply regret the cleanliness and service issues you encountered during your stay. This is not the standard we strive to uphold, and we will address these concerns with our team immediately. We understand your frustration with the bedding and the noise outside and apologize for the inconvenience. We hope you’ll consider giving us another chance in the future.Sincerely,Hotel Management
A poor lady was shot in the room next door while I was staying, manager was extremely rude, bed bugs on everything, and they couldn’t even manage to keep toilet paper stocked. I can’t believe this place is still in business.
Business response:
Dear Brenda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
I would rather spend the night in the stable. The stay was awful. The breakfast was just a few grab and go snacks. The elevator reeked of marijuana. In the middle of the night someone pulled the fire alarm, which shut down the elevator. My elderly parents were on the 3rd floor so this was very difficult for them. Also in the middle of the night the police came knocking on the door because there was an unattended child in the lobby. The elevator never came back on so my elderly parents had to walk up and down 3 flights of sta... read more
Business response:
Dear Carl, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room did not look clean. Toilet had dried urine on seat. The seat was loose. Shower was not well kept at all. Most things were in bad condition.
Business response:
Dear Lauren, Thank you for sharing your experience. I’m truly sorry to hear about the cleanliness and maintenance issues you faced. This is certainly not up to our standards. I’ve shared your feedback with our housekeeping and maintenance teams to ensure immediate improvements are made. We value your input and are committed to making necessary changes to provide a better experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Worth - Southwest
How is Extended Stay America - Fort Worth - Southwest rated?
Extended Stay America - Fort Worth - Southwest has a 3.1 star rating with 1,522 reviews.
When is Extended Stay America - Fort Worth - Southwest open?
Extended Stay America - Fort Worth - Southwest is open now. It will close tomorrow at 12:00 a.m.