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Extended Stay America - Foxboro - Norton
- Hotels
- Norton, MA
About this business
Location details
280 S. Washington St., Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Serviceable hotel Served its purpose to sleep for 2 nights however room reeked of smoke and the shower was very dirty
Business response:
Kevin, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
No safe, no hangers. Run down worn off paint, so much damage to most everthing, the bathrooms look like the cleaning people don't clean anything from the waist down. Pet friendly facility, so, yeah, stinky.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The bed was a brick. The bathroom counter was chipped. The shower never got warm, let alone hot. The whole room was very dated. We selected a smoking room and we were not given one. It was too late in the evening to go back downstairs and complain to the staff. But, I’d honestly like a refund. Our stay was awful and we couldn’t get any sleep on that bed— or even a hot shower in the morning.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Extremely Disapointed Experience So unpleasant. Bathroom sink and the tub super dirty and most importantly clogged at all time. As a result of the clog, the bath tub retain or collect pool of water 5 to 8 inches above your ankle as you take your bath. Maintenance have deleted days of schedule work therefore you are stuck with the problems. The most disgusting of all was the bed sheets and the entire floor was covered with pets hair. You cannot sit on the bed or drop shirt on the carpet without hair sticking on your clothes. ... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your comments have been shared with the appropriate team members, so we can take action to prevent these issues from happening again. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Room was dirty. It’s a shame, been there before and it was clean. This time it looked like they made the bed and that was it
Business response:
Mike, thank you for returning to stay with us once again. That being said, please accept our sincere apologies that we failed to provide you with the clean and comfortable room this time. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
I booked two rooms in the hotel for 2 days which were clean but that was the only thing good about the room. Both rooms smelled like cigarette smoke, comforter had cigarette stain and burn marks, side table had cigarette burn marks. My wife and my friends wife and kid got itchy nose and started sneezing. We had to open windows in order to have fresh air come in to room. For the money I paid for the rooms they were totally not worth it (Again I had no option since I booked it last minute and it was the only hotel available). ... read more
Business response:
Thank you for choosing us. We’re glad to know you were happy with your clean room. However, we apologize that your non-smoking room had the smoke odour and for all the inconvenience you experienced due to that. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention. Please be assured that we have asked our housekeeping staff to make sure this room ... read more
Never going back Bathroom didn't look like it had been cleaned in a month, "breakfast" was coffee, granola bars, and small single serve muffins.
Business response:
Michael, thank you for choosing us. Please accept our apologies for the housekeeping issues you experienced. We take the cleanliness of our rooms very seriously, have discussed your observations with our housekeeping team and are working with them in order to avoid such scenarios. We’re also sorry for failing to meet your expectation when it came to our grab-and-go breakfast. Please be assured we will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assi... read more
Sucks! No air conditioning, clogged drain in bathroom sink, light ficture falling off wall, kids screaming in the hall way. Almost ran over a kid running in the parking lot.
Business response:
Steve, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Not pleased The welcoming staff was overwhelming rude and sarcastic, not a great vibe. Granted I know it was only a 2 star hotel, and we only stayed one night for a concert, the room WAS NOT clean. The bath tub had hair all over it, towels were stained, sheets were stained, and the lights barely worked. Will not be staying here again.
Business response:
Thank you for being our guest. We’re sorry for the unpleasant experience with our staff. We had followed up with them and are working with the associates to make sure we are more consistent in our service delivery. We also apologize for the issues you encountered in your room. Please be assured that we had shared your feedback with our housekeeping and maintenance team to make sure they work more diligently and fix all the problems. We hope you will consider giving us a second chance whenever you return to Norton. Sincerely... read more
Frequently asked questions about Extended Stay America - Foxboro - Norton
How is Extended Stay America - Foxboro - Norton rated?
Extended Stay America - Foxboro - Norton has a 3.2 star rating with 1,670 reviews.
When is Extended Stay America - Foxboro - Norton open?
Extended Stay America - Foxboro - Norton is open now. It will close tomorrow at 12:00 a.m.