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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
RandR stay The property is in a nice area with lots of good shops and food. Unfortunately the property itself could use some attention to detail like trash around the building and stairways. The elevator was OOC for part of our stay also. The breakfast is minimal, plan to eat out or bring your own supplies.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the temporary elevator outage and the lack of attention to trash in common areas. Your comments are important, and we’re actively working with our team to enhance property upkeep and address service gaps. On a positive note, we're glad you enjoyed the area and its great selection of shops and dining. We also appreciate your input on breakfast and will review options. We value your stay and look forward to welcoming you back! Sincerely, Hotel Managem... read more
The staff were very nice and helpful. The only thing I had a problem with was the bed. It is very, very firm so I didn’t sleep very well. Other than that it was a nice stay.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our staff was able to assist you and that you had an overall pleasant stay. We apologize for the firmness of the bed and understand that comfort is important for a good night’s sleep. Your feedback is valuable, and we will take it into consideration as we work to improve the comfort of our rooms. We would love to welcome you back and provide an even better experience at Extended Stay America in the future.Sincerely,Hotel Management
The hallways stunk like rotten sewage. Room did not stink tho.
Business response:
Dear Guest,We are pleased to hear you enjoyed your room, although we regret to learn about the issue with the hallways. Your comments are invaluable, and we will address this matter promptly to enhance our guests' experiences. We hope to welcome you back in the future and provide an even better stay.Sincerely,Hotel Management
Pet friendly....Not so much I booked this location because of it being pet friendly. When I booked the room through the app, there was no indication or field to specify I was bringing a small dog. Upon arrival the person at the reception desk saw our dog and said we didn't make a booking including our dog. At this point I had already paid. For a few seconds I thought we were going to be told we couldn't stay But we had just paid. Then I was told it was a $25 charge offered to stay with our dog. I feel like this was a huge ca... read more
Business response:
Dear Guest, We’re sorry for the confusion and inconvenience you experienced upon arrival regarding our pet policy. While we are proud to be a pet-friendly hotel, we understand how frustrating it must have been not to see a clear indication of the pet fee during the booking process. Your experience has been shared with our team to ensure better communication moving forward, especially at check-in. We appreciate your patience and understanding, and we truly value your perspective. Thank you again for staying with us—we hope to... read more
Toiletries should be better the kitchens utensils
Good location and nice facility. A super value for the place
Business response:
Dear David, Thank you for your kind review! We’re delighted to hear that you enjoyed our convenient location and appreciated the quality of our facilities. Providing excellent value and a comfortable experience for our guests is always our goal, and we’re thrilled to know we met your expectations. Your positive feedback motivates us to continue delivering the best service possible. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future.Sincerely,Hotel Management
I needed a full kitchen and this room is perfect..it is very clean and the staff is very friendly and helpful
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,161 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.