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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It appears there are long term guests staying in this facility, it appears more like an residential apartment complex than a hotel. Advertised as breakfast included but we were told at the check in that it was grab and go, when we went during the breakfast hours, the table was empty - the receptionist told us that there didn't receive the delivery. Bed and shower were ok.
Business response:
Dear Kumar, Thank you for reviewing your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Outdated, room had cigarette odor. Room had been cleaned but with the age of furniture and carpet it appeared dirty and smelled old. Bed was comfortable Air conditioning unit worked well but the fan was very loud.
Perfect for us. Stayed overnight and it was clean with a comfortable bed. Staff was friendly and professional.
Business response:
Dear Cathy, Thank you for being our guest and reviewing your hotel experience. Your kind words noting your satisfaction with our suite and our associates' gracious hospitality are much appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management
Receptionist checking in was very friendly but there was hardly anyone at the desk when walking by. We waited 5 minutes at early morning checkout, when no one appeared we left the keys on the counter and walked out. Room was well used by many. Bureau draws were broken, wire racks instead of a closet. Towels were thin and scratchy but you could trade in used towels at the desk for clean ones. One tiny tube with shampoo (enough for one person to use once). Beds and bedding were clean and comfortable. No daily trash service. Ro... read more
Business response:
Dear Lauren, Thank you for taking the time to evaluate your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us agai... read more
The doors to get into the hotel were not the automatic sliding doors, and since I was traveling alone, it was hard to open the doors and pull my suitcase at the same time. Despite the entryway/front desk area smelling like weed and perfume, the rooms were clean. Customer service was good, they even called after I got to my room to ensure there were no problems. It’s definitely dated, but there was nothing wrong with the rooms. I was happy with the stay.
Business response:
Dear Lydia, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We look forward to the opportunity to welcome you back soon. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Bed, kitchen, and bath facilities were clean. However, carpet had spots, door to the bathroom needed to be wiped down, and the room decor (walls and curtains) just seemed overdue for cleaning.
Business response:
Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.