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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were some people talking on the hallway and the bedroom didn’t smell clean
Business response:
Dear Martha, We apologize for any disturbances caused by hallway noise and the cleanliness concerns you experienced in your bedroom. Providing a peaceful and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. We will address these issues with our team to ensure they are rectified promptly. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.Sincerely,Hotel Managem... read more
The one lady at the front desk(she was there most of the afternoons/evenings/nights and she was incredibly kind and helpful. The other front desk staff, I didn’t really get a chance to have a conversation with them, but they were cordial.
The room was very spacious. Kitchenette needs a lit bit of updating. Overall, very convenient and a lot of restaurants and shops in the area.
The property needs more staff. The front desk was often under staffed or no one was there.
Business response:
Dear Lois, We appreciate your feedback regarding your recent stay at our hotel. We continually strive to provide efficient and prompt assistance to our guests and ensure they make the most of their visit. However, we are sorry for failing to make that happen for you. Please know we will review this concern with our team to provide a more seamless experience for our future guests. We value your input and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
Great place
Business response:
Dear Joseph, Thank you for sharing your impressions of our hotel. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.