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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap Room Cheap room, worth the price even though there was hair in the tub.
Business response:
Dear Julie, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We are glad that you found us to be of great value.We look forward to welcoming you back the next time you are in the city. Sincerely,Hotel Management
quiet area
Business response:
Dear Jason, We're pleased to know that you found the area quiet during your stay. A peaceful environment is essential for a comfortable experience. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
Room was spacious
Business response:
Dear Etienne, It was a pleasure to read your fantastic review about your city trip, and you also felt happy about your spacious suite. We strive to provide every guest with outstanding hospitality and a home-like experience away from home, and your compliments encourage us. On behalf of everyone at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management
It appears there are long term guests staying in this facility, it appears more like an residential apartment complex than a hotel. Advertised as breakfast included but we were told at the check in that it was grab and go, when we went during the breakfast hours, the table was empty - the receptionist told us that there didn't receive the delivery. Bed and shower were ok.
Business response:
Dear Kumar, Thank you for reviewing your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,853 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.