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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
quiet area
Business response:
Dear Jason, We're pleased to know that you found the area quiet during your stay. A peaceful environment is essential for a comfortable experience. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
Room was spacious
Business response:
Dear Etienne, It was a pleasure to read your fantastic review about your city trip, and you also felt happy about your spacious suite. We strive to provide every guest with outstanding hospitality and a home-like experience away from home, and your compliments encourage us. On behalf of everyone at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management
It appears there are long term guests staying in this facility, it appears more like an residential apartment complex than a hotel. Advertised as breakfast included but we were told at the check in that it was grab and go, when we went during the breakfast hours, the table was empty - the receptionist told us that there didn't receive the delivery. Bed and shower were ok.
Business response:
Dear Kumar, Thank you for reviewing your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Outdated, room had cigarette odor. Room had been cleaned but with the age of furniture and carpet it appeared dirty and smelled old. Bed was comfortable Air conditioning unit worked well but the fan was very loud.
Perfect for us. Stayed overnight and it was clean with a comfortable bed. Staff was friendly and professional.
Business response:
Dear Cathy, Thank you for being our guest and reviewing your hotel experience. Your kind words noting your satisfaction with our suite and our associates' gracious hospitality are much appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management
Receptionist checking in was very friendly but there was hardly anyone at the desk when walking by. We waited 5 minutes at early morning checkout, when no one appeared we left the keys on the counter and walked out. Room was well used by many. Bureau draws were broken, wire racks instead of a closet. Towels were thin and scratchy but you could trade in used towels at the desk for clean ones. One tiny tube with shampoo (enough for one person to use once). Beds and bedding were clean and comfortable. No daily trash service. Ro... read more
Business response:
Dear Lauren, Thank you for taking the time to evaluate your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us agai... read more
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,805 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.