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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways stunk like rotten sewage. Room did not stink tho.
Business response:
Dear Guest,We are pleased to hear you enjoyed your room, although we regret to learn about the issue with the hallways. Your comments are invaluable, and we will address this matter promptly to enhance our guests' experiences. We hope to welcome you back in the future and provide an even better stay.Sincerely,Hotel Management
Pet friendly....Not so much I booked this location because of it being pet friendly. When I booked the room through the app, there was no indication or field to specify I was bringing a small dog. Upon arrival the person at the reception desk saw our dog and said we didn't make a booking including our dog. At this point I had already paid. For a few seconds I thought we were going to be told we couldn't stay But we had just paid. Then I was told it was a $25 charge offered to stay with our dog. I feel like this was a huge ca... read more
Business response:
Dear Guest, We’re sorry for the confusion and inconvenience you experienced upon arrival regarding our pet policy. While we are proud to be a pet-friendly hotel, we understand how frustrating it must have been not to see a clear indication of the pet fee during the booking process. Your experience has been shared with our team to ensure better communication moving forward, especially at check-in. We appreciate your patience and understanding, and we truly value your perspective. Thank you again for staying with us—we hope to... read more
Toiletries should be better the kitchens utensils
Good location and nice facility. A super value for the place
Business response:
Dear David, Thank you for your kind review! We’re delighted to hear that you enjoyed our convenient location and appreciated the quality of our facilities. Providing excellent value and a comfortable experience for our guests is always our goal, and we’re thrilled to know we met your expectations. Your positive feedback motivates us to continue delivering the best service possible. We look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future.Sincerely,Hotel Management
I needed a full kitchen and this room is perfect..it is very clean and the staff is very friendly and helpful
The outside of the property was well-maintained. The hallway had some trash that was never picked up during the entire three days we were there. The room we stayed in on the first floor was average. Definitely could use a deep cleaning and some air freshener.
Business response:
Dear Carrie, Thank you for your valuable feedback. We’re glad to hear you found the outside of the property well-maintained. We sincerely apologize for the issues with the hallway cleanliness and room condition you experienced. This is not up to our standards, and we will address these concerns with our team to ensure a cleaner environment for future guests. Your comments help us improve, and we hope you’ll give us another chance to provide a better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,202 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.