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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My only complaint was breakfast....very littler available. It was much better a few years ago.
Business response:
Dear Karen, Thank you for your feedback and for being a returning guest. We’re sorry to learn that the breakfast did not meet your expectations this time. We understand how important a satisfying breakfast is to start the day, and your comments have been shared with our team as we explore ways to improve our offerings. Your continued support means a lot, and we look forward to welcoming you back soon with a better experience. Sincerely, Hotel Management
Had a great time. Shonda at the front desk was amazing and incredibly helpful!! Thank you
The Front Desk women were very helpful. My room was clean and convenient for entering and exiting the building.
Business response:
Dear Raeshawn, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our front desk team provided helpful service during your stay. Our staff takes pride in ensuring guests feel welcome and supported, and it’s great to know their efforts made a positive impression. We’re also glad your room met your expectations in terms of cleanliness and convenience, especially with its easy access for entering and exiting the building. Your comfort is always our priority. We truly app... read more
Great staff! And clean rooms!
Get what u pay for. Nice hotel for the price . A lot of homeless there. Be compassionate. We all need love . The property is exceptionally clean . The management respect all . Just there for a couple of days cause my home was having renovations.
RandR stay The property is in a nice area with lots of good shops and food. Unfortunately the property itself could use some attention to detail like trash around the building and stairways. The elevator was OOC for part of our stay also. The breakfast is minimal, plan to eat out or bring your own supplies.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the temporary elevator outage and the lack of attention to trash in common areas. Your comments are important, and we’re actively working with our team to enhance property upkeep and address service gaps. On a positive note, we're glad you enjoyed the area and its great selection of shops and dining. We also appreciate your input on breakfast and will review options. We value your stay and look forward to welcoming you back! Sincerely, Hotel Managem... read more
The staff were very nice and helpful. The only thing I had a problem with was the bed. It is very, very firm so I didn’t sleep very well. Other than that it was a nice stay.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our staff was able to assist you and that you had an overall pleasant stay. We apologize for the firmness of the bed and understand that comfort is important for a good night’s sleep. Your feedback is valuable, and we will take it into consideration as we work to improve the comfort of our rooms. We would love to welcome you back and provide an even better experience at Extended Stay America in the future.Sincerely,Hotel Management
Dogs should not be allowed in every room.
Business response:
Dear Guest, Thank you for your feedback and for sharing your perspective regarding our pet policy. We understand that not all guests are comfortable with dogs in every room, and we truly value your input. While we strive to be a pet-friendly property to accommodate travelers with furry companions, we also work diligently to maintain cleanliness and comfort for all guests. Your comments will be shared with our team for consideration. We hope to better meet your expectations next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,807 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.