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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated and cleanliness subpar. Floor sticky. I used Clorox wipes to clean it and it was filthy!! Stale smoke odor in room. Very uncomfortable bed. Drapes old and hooks broken. Will not stay again.
Business response:
Dear Sharlene, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Front desk staff was pleasant once she finally acknowledged my presence. She was so involved in her cell phone that she didn’t realize she was at work I suppose. Mattress in pet friendly room was an air mattress. Old building that needs to be renovated. I’m
Business response:
Dear Rachel, We appreciate you choosing us and sharing your thoughtful review. We're genuinely sorry for the inconvenience you experienced at our front desk. Further, we regret any discomfort caused by the mattress and the condition of our suites. We take your comments seriously, and your feedback will help guide our ongoing efforts to improve our services and facilities. Our team is fully committed to regaining your confidence in our hotel, and we hope you'll consider staying with us again soon.Sincerely,Hotel Management
Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars. It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in) Carpet in front was worn and had ripples in it.the sm... read more
Business response:
Dear Stephen, Thank you for choosing our hotel during your recent visit to our area. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, especially regarding in-room amenities. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here... read more
I have many pictures that I took of the bathroom, dust ruffles around the bed chair at desk and the floor was very dirty. I walked around in my white socks for a few minutes and they are filthy. I felt this room other than the beds was unfit for human habitation. I’m going to send copies of my pictures to your corporate office or to whoever is in charge of Extended Stay of America.
Business response:
Dear Nancy, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We have discussed your concerns with o... read more
Not for me Unfortunately, I was seeking a hotel to stay for 2 weeks. The room smelled horrible as well as the hallways. The bed was not a queen size bed, maybe a double and very uncomfortable. The refrigerator, stovetop and cabinets were disgusting. The bathroom toilet was loose, the shower curtain was dirty. I LITERALLY laid sat up, fully clothed hoodie and socks to cover my entire body all night long. I was trying to find another hotel close by. By check out time, I finally said forget it and just took this lost to go stay... read more
Business response:
Dear Guest, We deeply regret the issues you experienced with the room’s cleanliness and amenities. We strive to maintain a high standard of hygiene and comfort, and it seems we fell short during your stay. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. We understand how important a good night’s sleep is, and we apologize for any discomfort caused by the bed. We will work to fix this issue promptly. While we understand that our hotel may not be your first choice in the future,... read more
Dirty hotel Dirty
Business response:
Dear Barry, Thank you for reviewing your recent visit to our hotel. We sincerely regret the issues which compromised your experience. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 3.6 star rating with 1,868 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.