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Extended Stay America - Frederick Westview Dr.
- Hotels
- Frederick, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5240 Westview Dr., Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you can deal The room kitchens are definitely dated. The burners are rusted out. Refrigerator could be upgraded. Definitely would be nice to have Ice Makers! The elevator was extremely slow for only 3 floors. We would stay here again in a pinch, but I will look into other options. The Front desk is not manned when it should be. I wanted to chk out at 11am exactly and could not find anyone to print my invoice. I used the keycard box to leave the door keys. And at 11pm the night before, my husband locked himself out of fron... read more
Business response:
Thank you for choosing Extended Stay America. We are disappointed you were not satisfied with the condition of our property. We have noted your comment and will share it with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the service issues you faced while here and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will give us a second chance to deliver the type of experience you should always expect... read more
Not the appropriate facility for the type of travel we are doing.
Business response:
James, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not staying here again. It wasn't necessarily any one thing.Check in was very slow. The term 'grab & go' breakfast still has us laughing. This was just shameful. The lobby has this strange atmosphere about it. There was a sign that said you were being recorded. You would think this made you feel safe. Some how this made me feel less safe.
Business response:
Kimberly, thank you for taking the time to evaluate your stay. We regret not meeting your expectations with the breakfast and apologize for the inconvenience you experienced during check-in. We will address this with our front desk team and take steps to ensure we are well-poised to serve you better. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The price for the stay was very reasonable and the room was clean and simple. It is somewhat dated but that's ok. What I didn't like was that the kitchen had nothing in it - no dish soap, utensils, plates, cups, pans. It did have an ice cube tray. This would have been good to know beforehand because I drove down and would have brought my own.
Business response:
Suzanne, thank you for choosing Extended Stay America for your stay. We are glad to read that you liked our affordable rates and your well-appointed room. However, we are sorry that you were unaware of our dishware policy. We have shared your review with our team so we can ensure our communication checkpoints are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We hope to welcome you back to our hotel when you are in the area... read more
The tub spout was separating from the wall and the shower curtain was not securely attached to the wall
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I liked staying here.. Staff was good, rooms where clean... Bed was a bit small( had book queen, but was more like a full)...but other than that, it was good experience
Business response:
Teressa, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was friendly and very accommodating to our group. Above and beyond! Room was very basic. Wife was uncomfortable that our ground floor room window couldn’t close/lock completely.
Business response:
Thomas, thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for the inconvenience you had in your room. We have shared your comments with the maintenance team so that corrective measures can be taken. We look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Frederick Westview Dr.
How is Extended Stay America - Frederick Westview Dr. rated?
Extended Stay America - Frederick Westview Dr. has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America - Frederick Westview Dr. open?
Extended Stay America - Frederick Westview Dr. is open now. It will close tomorrow at 12:00 a.m.