This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was old, dirty, smelly, noisy and absolutely disgusting in every way.
Business response:
Michael, thank you for your recent stay and for your comments regarding the condition of the hotel. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
nothing, all of the premises appeared to be dirty. While I was waiting a guest complained that his sheets had not been changed in a week.
Business response:
We know that a fresh, clean hotel sets the tone for a pleasant stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No garbage can in the entire room. Door barely closed. Sink had a constant drip and the hotel just stuck a rag in the sink instead of fixing it.
Business response:
Sean, we are sorry for the issues you had while staying with us. Your feedback has been discussed with our housekeeping and maintenance team to ensure this never happens again. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Overall the room seemed to be ok were cockroaches in the bathroom.
Business response:
We are happy to know overall you had a pleasant stay with us. However, we are sorry for the cleanliness issues you had in your bathroom. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Ho... read more
Everything was dirty. The walls were so thin I could here the person in the next room snoring. All the surfaces were covered in dust. As it turns out they only make up the room once a week. I arrived at 1:30 and was told rooms were ready but I would need to pay forty four dollars for early check in. Check in was at three. I left after two nights although I pre paid for three. The loss was worth it to go somewhere else.
Business response:
Alan, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Also, we are sorry you didn't like the early check-in fee. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
There were roaches in the bathtub and hair on the bathroom floor
Business response:
John, thank you for your review. Please accept our apologies for the difficulties you encountered in your room. We have shared your concerns with our housekeeping, and we're working with them to be more diligent with our efforts moving forward. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I checked in to the hotel and the front desk clerk had a troubled look on her face then shuffled through some papers and turned to another lady next to her and said, "hope this one works". I went up to my room and noticed that the bed was unmade, there was food on the counters and the ironing board and iron were out as if someone was just in there. I quickly went back to the lobby and let them know. They apologized and assigned me another room. I then went to that room and there was left over food and trash from the previous... read more
Business response:
Fernando, thank you for being our guest. Delivering relaxing accommodations and excellent service to all of our guests is what we strive for, and we sincerely apologize for failing to do so. Your comments are important for our improvement, so we have discussed them with the concerned teams in a meeting to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.