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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Maribel, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Worse place The worse experience ever. The gave me an occupied room, then went through 3 other rooms that were in no condition to sleep in.
Business response:
Berenise, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every... read more
Do Not Stay Here! They have Bugs and it smells like old food and cigarettes through out the whole building. The rooms are filthy & the sheets are dirty and stained. They don’t even clean the rooms! You are basically sleeping in someone else’s dirt. I tried to get my money back but the manager lied & said he would call me and I never received a callback. DONT STAY AT EXTENDED STAY AMERICA IN FREMONT - NEWARK!
Business response:
Dear Kiki, please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. We also apologize a member of management has yet to get into contact with you. Please reach out to us directly and we will be happy to address your concerns. Thank you and we look forward to speaking with you. Sincere... read more
Room I reserved was not available. Requested two beds but none available. Slept on uncomfortable pull out couch and had to go fine some linens.
Business response:
Gary, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Very disappointed Third floor had garbage in the hallway, smelled bad. The stairway had mud tracks. The room was old and did not smell like it had been cleaned. Wifi was free but very slow and asked for your email.
Business response:
Mark, please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I loved the kitchen access, however during my stay i did not receive maid service Not one time i had to go track down a maid for towels when I called the front desk i was told in a rude manner if i want towels i need to come the front desks to get them, so this will definitely be my 1st and final visit.
Business response:
Thank you for evaluating your visit to our hotel. We apologize as we did not explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. Towels and other articles are available and complimentary at the front desk. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Tried to check in an hour early and they wanted to charge a early check in fee. Requested kitchen amenities and other items to cook with and rather than set aside, they made us wait to request again at check in time and ran out of basic items like bowls and drinking glasses. Front desk wouldn't give us extra plates or mugs to make up for the lack of items. Our AC did not work and the internet kept going out even after paying for the high speed service. Then we had to deal with our smoke detector going off because the battery... read more
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Managemen... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Unhygienic and rude service Very dirty with bad smell rooms , I spend one night I could not sleep because of the bad smell . The staffs in the front office are very rude and they work very slow . They are always out of clean bed sheets . I am giving this review to share my experiences with others and hopping someone else does not face the same situation.
Business response:
Ziyar, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.