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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Large 2’ x 2’ hole in shower area. Had to clean up loose fiberglass insulation before showering. Looked like someone hacked the hole out with a machete. The morning we checked out I went to counter to talk to someone. Waited over 10 min and even called the hotel. No one showed up or answered phone.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
There were cockroaches they never whent to clean the room in the 2 days we were there and there was a rude as girl in the lobby
Business response:
Delia, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I made my reservation for 4 people in a double bed room for two nights. Upon arrival the only rooms available were single bed rooms. It was very inconvinient as 2 persons had to sleep in the floor. The following morning, we simply checked out. They were not willing to accomodate to my needs. And even though they knew it was not my fault, they refused to reinburse me for their mistake.
Business response:
Jose, thank you for taking the time to write us back. It is disappointing to read your stay was impacted due to the reservation issue and regret the way the entire situation was handled. This is definitely not the kind of experience we would like our guests to leave with and your feedback will help us improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better visit on a future date. Sincerely, Hotel Management
Crappy stay There are two bldgs only 2 employees,in one bldg slow service tv didnt work well kept going in and out took 40 mins to get a,cutting board.they need more help as far as hsk garbage overflowing in the dump area. Asked for 1st floor room was rold didn't have any but when i c/o odor in room I was given the option to move to bottom floor.
Business response:
Christina, we are sorry for the service issue you encountered and regret your stay was not a pleasant one. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Hotel is worn, dirty and has a strange odor.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback considering the updates needed to enhance the look of our property and the odor issue has been discussed with the concerned individuals in an effort to improve our future guest's experiences going ahead. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
DO NOT STAY Hotel exterior doors were constantly propped open removing all security. Chairs had bodily fluid stains all over. Bed was hard. TV was small. Internet was slow even with paid premium. Shower was never cleaned from last guest and filthy. Garbages were already full upon check in. Lamp was glued in the off position.
Business response:
David, please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Worst hotel Ever! The first room was a mess, the 2nd bedroom had bugs on the bed! Didnt stay asked for a refund and got it!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
DO NOT STAY AT EXTENDED STAY The hotel was dirty and we did not feel comfortable in a hotel where patrons are leaving the outside door propped open with a rock all night. We continually removed the rock only to find it back again a few minutes later. The sink dripped all night, the toilet needed jiggling to stop running and the elevator wasn’t working causing patrons to bump down the staircase with luggage at all hours of the night! Vagrants coming and going. The staffs response to all this is - we’re not a 5 star hotel. Nor... read more
Business response:
Cathy, thank you for reviewing your stay. We're sorry you experienced so many difficulties during your stay with us. We assure you that we have discussed your feedback with the appropriate teams, and we will be more diligent in our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,928 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.