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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was convienent for where I had to do my business but very disappointing with the service and cleanliness... They didn’t clean my room, and there was a garbage room down the hall that wasn’t emptied regularly... Also toilet wasn’t working properly... Had I been staying for free I would have expected this but at these prices in Fremont, CA I was really shocked... Wouldn’t recommend this hotel to anyone
Business response:
Luther, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Big mistake to book here... Problems: - Both phones did not work - Bathroom faucet didn't work (later they fixed it) - Most remote exit door (north) was broke, so it was propped open with a rock. There was a sticky note that had been there for quite awhile indicating the door was broke and to please prop open - On the second floor landing of the broke door was gang graphite ("East Oakland 28th St") - No utensils, plates, pots or anything in the kitchen; there wasn't even a water glass in the bathroom - Thermostat didn't work... read more
Business response:
Steven, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Mana... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Good customer service. But, had to leave due to bad smell, trashed rooms and bugs in room. More family had to leave due to bugs in their room. Staff was understandable and adjusted refund.
Business response:
Although you liked our courteous associates, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room I was given smelled of smoke even though it was a non-smoking room. It was very suffocating. I had a very tough time staying in the hotel. I was woken up in the early hours because of foot steps in the room above which were very loud. The hotel charges almost equivalent prices to the some of the much better hotels nearby (I had to pick this because others were sold out). So, it is a very bad deal for the price paid. Overall, this place requires renovation. Please fix the smoke smell in the rooms as a first priority ... read more
Business response:
Thank you for your recent stay and for your comments regarding the condition of the hotel. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Nightmare hotel I travel for work since 2008 an I never found a hotel worse than this. The bathroom was dirty (hair in the bathtub and on the towels), the breakfast very poor (neither a bottle of water, just coffee and a limited selection of sweets). Moreover, my room was in a building separated from the main one, so the gym was not reachable in the morning (it was quite cold outside).
Business response:
Giovanni, thanks for being our guest. We sincerely apologize for the difficulties you had when you were here. Your feedback for the housekeeping problems and our breakfast selections are shared with the concerned individuals in an effort to improve our future guest experience. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This property was old, dirty, smelly, noisy and absolutely disgusting in every way.
Business response:
Michael, thank you for your recent stay and for your comments regarding the condition of the hotel. Your feedback with regard to the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,928 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.