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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible period!! It was horrible never stay again. A person who had a room there her and her daughter helped me. She stayed in room 400 building B. I was 409 building B. Had to use a towel to stop up the tub to take a bath. I'm disabled!!
Business response:
Denise, we apologize for the maintenance issue in your room which impacted your stay. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Looked nice from outside thin walls didn't know it was a homeless shelter
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Large 2’ x 2’ hole in shower area. Had to clean up loose fiberglass insulation before showering. Looked like someone hacked the hole out with a machete. The morning we checked out I went to counter to talk to someone. Waited over 10 min and even called the hotel. No one showed up or answered phone.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
There were cockroaches they never whent to clean the room in the 2 days we were there and there was a rude as girl in the lobby
Business response:
Delia, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I made my reservation for 4 people in a double bed room for two nights. Upon arrival the only rooms available were single bed rooms. It was very inconvinient as 2 persons had to sleep in the floor. The following morning, we simply checked out. They were not willing to accomodate to my needs. And even though they knew it was not my fault, they refused to reinburse me for their mistake.
Business response:
Jose, thank you for taking the time to write us back. It is disappointing to read your stay was impacted due to the reservation issue and regret the way the entire situation was handled. This is definitely not the kind of experience we would like our guests to leave with and your feedback will help us improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better visit on a future date. Sincerely, Hotel Management
Crappy stay There are two bldgs only 2 employees,in one bldg slow service tv didnt work well kept going in and out took 40 mins to get a,cutting board.they need more help as far as hsk garbage overflowing in the dump area. Asked for 1st floor room was rold didn't have any but when i c/o odor in room I was given the option to move to bottom floor.
Business response:
Christina, we are sorry for the service issue you encountered and regret your stay was not a pleasant one. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Hotel is worn, dirty and has a strange odor.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback considering the updates needed to enhance the look of our property and the odor issue has been discussed with the concerned individuals in an effort to improve our future guest's experiences going ahead. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
DO NOT STAY Hotel exterior doors were constantly propped open removing all security. Chairs had bodily fluid stains all over. Bed was hard. TV was small. Internet was slow even with paid premium. Shower was never cleaned from last guest and filthy. Garbages were already full upon check in. Lamp was glued in the off position.
Business response:
David, please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,972 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.