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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is very dirty in general. Staff wasn’t helpful when checking in, more concerned about watching the football game. Hotel is in bad shape.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Residents there are terrible. They talked loud next outside your room and no consideration of others. The room was next to the stairs and can hear ppl slamming the door all the time. there is no way to rest.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and for our failure to address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
I booked and paid for two bedrooms and when we arrived and they assigned us to one bedroom and I don’t get money back for one bedroom worth. And they don’t tell us about one bedroom was only available in their unit meanwhile online said I booked one last for myself. Very disappointed.
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced and regret the inconvenience it caused. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Rude Staff, no bedding, dirty rooms Front desk staff was not friendly, First room was not clean, Would not provide bedding for the pull out couch/bed, Maid service never showed up next day; Incrediably rude staff, We won’t be staying here anymore
Business response:
David, thank you for being our guest. We are sorry one of our associates was rude to you and for the issues you had. We provide thorough training for all staff, and we will redouble our efforts. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Recerve abitacion con 2 camas y m dieron de 1 cama y el sofa, la bañera no servia y no nos pudimos bañar
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice, and for the issue you had. We have alerted our maintenance team about the bathtub, and they are checking and fixing it immediately. Also, on your next visit, we will try our best to allocate you a room which best meets your need. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This hotel has roaches
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had and for the insects you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
toilet didn’t flush and roaches in kitchen we came in late just to sleep very tired from long day traveling and visiting family. Didn’t want to deal with hotel staff till checkout
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Staff was great but room was not clean. Bathroom had hair all over the place that wasn’t ours, towels as well! Had to call to get items to use kitchen area and it took 2 hrs. Is there a policy now that the kitchen doesn’t come stocked with essentials ????
Business response:
Amy, we apologize for the inconvenience you encountered with regard to the cleanliness and are sorry to know you didn’t like our kitchenware policy. Your feedback for cleaning has been discussed with the housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,928 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.