Extended Stay America - Fremont - Newark

Business response:

Dear Srujana, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable, and upgraded suites. We love to know when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management 

Business response:

Dear Patrick, Thank you very much for reviewing your recent stay at our hotel. It is good to know you had a pleasant time and appreciated our upgraded suites. However, we are sorry if we missed something which disappointed you. Your feedback is very valuable to us as we strive to improve with every visit. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel. Sincerely,Hotel Management 

Business response:

DearREYNALDO, Thank you for choosing Extended Stay America. It is good that you had a good stay overall and were pleased with the area. However, we are sorry for the early morning noise that disturbed your sleep. Your experience could be better read, and we will address this with the concerned individuals and find out how we can improve this. We hope you will allow us to instill a better impression upon you whenever you return to our area.Sincerely,Hotel Management