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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My experience overall was average. I did not enjoy how there shower was rusty. Toilet paper roll was already started and it was difficult to get more toilet paper ( there is no extra roll) as you have to leave your room then the building and walk outside to the main/lobby check in building to ask for more. Key to open the room was not working properly we were struggling to get into the building as it ask for a code which we did not have and key to Enter the room was having difficulty opening the room.
Business response:
Dear Jessica, We appreciate you taking the time to evaluate your recent stay. We sincerely apologize for the challenges you faced with the shower, toilet paper, and room keys. We value your detailed observations, and it helps us identify areas where we can improve. We regret any inconvenience you experienced and will certainly address these issues to ensure a more seamless visit for future guests. We hope you will consider giving us a chance to welcome you again and show you the outstanding accommodations we are usually know... read more
Air conditioner in the room was noisy and exhaust fan in the bathroom cranky
Business response:
Dear Lanclin Santhosh, Thank you for taking the time to share your feedback. We're sorry to hear that your room's air conditioner and exhaust fan were noisy and caused discomfort during your stay. We take all feedback seriously and have addressed these issues with our maintenance team to ensure they are resolved promptly. We strive to provide our guests with a comfortable and enjoyable experience, and we regret that we fell short in this regard. Thank you again for choosing our hotel for your stay. We hope you will give us a... read more
Convenient to stores and restaurants
Bathroom is too noisy and bathtub should be replace.
Business response:
Dear Minnie, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. We are always looking for ways to improve, and we have taken note of your comments for developing the property. Your feedback is appreciat... read more
Check in was quick and easy. 2 things u would ask is that 1) indicate what amenities are not working at the moment (pool leak) 2) indicate on the website that there is a $100 deposit that you get back when you check out on top of the hotel rate
Business response:
Dear Adriana, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so we are glad to know you had an easy check-in, and we appreciate you for sharing the positive aspects of our hotel with fellow travelers. We will share your feedback with the team, as they will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
Just an okay hotel. Hotel was decent bathroom had random hairs in the bath tub an on the sink. I was just there to sleep due to a medical emergency one of my children suffered so I was not in the mood to complain. Quick check in an check out. Front desk was a tad rude but whatever you get what you pay for!
Business response:
Dear Rashelle, Thank you for your recent stay and your feedback. We are sorry about your experience with our front desk staff and for not delivering the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations and the best hospitality; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with th... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,920 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.