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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No maid service unless you requested. And no garbage can from my room. Entry into building at night. Difficult due to card reader not working.
Business response:
Dear David, Thank you for reviewing our hotel. We are glad that you enjoyed your stay overall. However, please accept our apologies for the difficulties you experienced with your key card and our service. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management
O what a night Everything was perfect on this stay.
Amazing staff! Friendly service! The amazing customer service from the staff makes all the difference. I stay here because of the distance to my office and the fair price, but keep coming back due to the service I get. Most extended stays have a similar layout and quality. Again, it’s all about the staff. The manager is amazing and accommodating and Emily from the front desk makes everyone feel welcome and always greets with a smile :) Would highly recommend this location
Business response:
Dear William, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. We will pass your words to Emily. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
My experience overall was average. I did not enjoy how there shower was rusty. Toilet paper roll was already started and it was difficult to get more toilet paper ( there is no extra roll) as you have to leave your room then the building and walk outside to the main/lobby check in building to ask for more. Key to open the room was not working properly we were struggling to get into the building as it ask for a code which we did not have and key to Enter the room was having difficulty opening the room.
Business response:
Dear Jessica, We appreciate you taking the time to evaluate your recent stay. We sincerely apologize for the challenges you faced with the shower, toilet paper, and room keys. We value your detailed observations, and it helps us identify areas where we can improve. We regret any inconvenience you experienced and will certainly address these issues to ensure a more seamless visit for future guests. We hope you will consider giving us a chance to welcome you again and show you the outstanding accommodations we are usually know... read more
Cockroaches in original room. Weird odors in new room. Whole floor wreaked of something awful, like fish.
Business response:
Dear Brandon, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provid... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,956 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.