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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing staff! Friendly service! The amazing customer service from the staff makes all the difference. I stay here because of the distance to my office and the fair price, but keep coming back due to the service I get. Most extended stays have a similar layout and quality. Again, it’s all about the staff. The manager is amazing and accommodating and Emily from the front desk makes everyone feel welcome and always greets with a smile :) Would highly recommend this location
Business response:
Dear William, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. We will pass your words to Emily. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
My experience overall was average. I did not enjoy how there shower was rusty. Toilet paper roll was already started and it was difficult to get more toilet paper ( there is no extra roll) as you have to leave your room then the building and walk outside to the main/lobby check in building to ask for more. Key to open the room was not working properly we were struggling to get into the building as it ask for a code which we did not have and key to Enter the room was having difficulty opening the room.
Business response:
Dear Jessica, We appreciate you taking the time to evaluate your recent stay. We sincerely apologize for the challenges you faced with the shower, toilet paper, and room keys. We value your detailed observations, and it helps us identify areas where we can improve. We regret any inconvenience you experienced and will certainly address these issues to ensure a more seamless visit for future guests. We hope you will consider giving us a chance to welcome you again and show you the outstanding accommodations we are usually know... read more
Air conditioner in the room was noisy and exhaust fan in the bathroom cranky
Business response:
Dear Lanclin Santhosh, Thank you for taking the time to share your feedback. We're sorry to hear that your room's air conditioner and exhaust fan were noisy and caused discomfort during your stay. We take all feedback seriously and have addressed these issues with our maintenance team to ensure they are resolved promptly. We strive to provide our guests with a comfortable and enjoyable experience, and we regret that we fell short in this regard. Thank you again for choosing our hotel for your stay. We hope you will give us a... read more
Convenient to stores and restaurants
Bathroom is too noisy and bathtub should be replace.
Business response:
Dear Minnie, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. We are always looking for ways to improve, and we have taken note of your comments for developing the property. Your feedback is appreciat... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,939 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.