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Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV was broken & hole in the bathroom wall
Business response:
Dear Annette, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door. It is nice knowing you had a satisfactory time. However, we are sorry for the concerns that you encountered in the room that impacted your time with us. We will discuss them with the housekeeping and maintenance team for review and improvement. Please stay with us another time for an enjoyable experience.Sincerely,Hotel Management
住了20多天一次也没有给打扫过卫生，前台的女服务员服务态度也不好
Business response:
Dear Juanjuan, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. However, we are sorry for the concerns you encountered during your time with us. Our housekeeping team is working to address these problems and improve them. Our front desk team is always there to help you solve such problems, but we will discuss if this was not shown in your case. Please give us another chance to prove ourselves, and we give you a seamless trip.Sincerely,H... read more
The complimentary breakfast provides very limited option and supplies.
Business response:
Dear Zitao, Thank you for being our guest. We aim to provide a perfect hotel experience. However, we are sorry for your experience and disappointment with the breakfast choices that did not meet your taste. We will share your remarks with our concerned team for improvement and also instruct them to keep an eye on refilling the supplies. We hope to serve you again at Extended Stay America in the future.Sincerely,Hotel Management
N/a
NO SECURITY FOR BUILDING B Hello, I was in building B, the main door to this building would not work correctly. So, they had it propped open 24 hours. If it was shut, you could not get in with your card. You had to walk around to a side door and use your card. Just not secure knowing that main door stayed open all the time for anyone to walk in to building B. I reported it to the front desk. They just said it hadn't been working right for several months.
Business response:
Dear Guest, Thank you for being our guest. It is nice to know you had a satisfactory time with us during your recent visit. However, we are sorry for any discomfort caused. We appreciate your attentiveness to the situation and your appropriate sharing of the condition of the main door of building B. Occasionally, we encounter difficult situations, causing us to react in a particular way and defer to our hotel policy. Thank you for bringing this to our staff's attention. We take our guests' safety and security seriously and h... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,920 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.