This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room has a strong smell of food, the bathroom has a smell of smoke, and there are many insects. The room above is directly above the ice machine that runs 24 hours a day and makes a loud noise every two hours. The cleaning staff does not clean the room, and the trash outside the room must be taken to the trash room by the guest. The cleaning staff is very rude. It is not recommended to stay at this hotel.
Business response:
Dear Yang, Thank you for sharing your feedback regarding your recent stay. We are sorry about the issues you experienced. This is not the experience we strive to provide, and we deeply regret the inconvenience caused during your visit. We have shared these comments with our housekeeping and maintenance teams to ensure immediate corrective actions are taken. Your feedback is invaluable, and we are committed to making improvements to provide a better experience for all our guests.Sincerely,Hotel Management
Roaches Cockroaches in my room. The smoke detector was halfway ripped off the ceiling so i don't know if it was working. The room and hallways smelled bad. There's not actually breakfast, just coffee. The place would have been ok, except for the roaches.
Business response:
Dear Shona, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider and housekeeping team have serviced the hotel, and we will ensure procedures are followed to prevent future issues. Further, we regret the frustrations you experienced with the breakfast choices and will share these notes with the concerned individuals to make improvements. We hope you will acc... read more
I ended up checking out and going to another hotel after two nights. It was just smelly from other people cooking and it was just unpleasant. There was a loud humming noise near our room, and the show had a significant leak the entire time.
Business response:
Dear Thomas, Thank you for sharing your experience. We sincerely apologize for the discomfort you encountered during your stay. We understand that unpleasant odors, noise, and maintenance issues can greatly impact your experience, and we regret that these issues disrupted your visit. Your feedback is important, and we will address the concerns you raised with the appropriate team to prevent future occurrences. We hope you will consider giving us another opportunity to provide a more pleasant stay in the future.Sincerely,Hote... read more
AC didn’t work well, main entrance door was broken. I barely had any sleep.
Business response:
Dear Guest,We’re truly sorry for the discomfort and inconvenience you experienced during your stay. A properly functioning AC and secure main entrance are fundamental to providing a pleasant visit, and it’s disappointing to learn that these issues disrupted your stay. We understand how important a good night’s sleep is, and your feedback will be shared with our team to ensure these concerns are addressed. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you wit... read more
Amal The manager Amal treated my family and myself abysmally. Knocked at our door in the middle of the night accusing us of smoking, and threatened to call the police if we did not allow her to enter “right this second”. We did not let her in because we were not dressed. We dressed ourselves and stayed up, waiting for the police to arrive. They never did. Long story short. I will NEVER stay at this extended stay again.
Business response:
Dear Guest,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Staff are poorly trained: rude and unfocused, not to mention no interest to serve anyone and careless about how others think
Business response:
Dear Ken,We sincerely apologize for the disappointing experience with our staff. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Your feedback is important, and we’ll be reviewing our staff training to ensure a more attentive, professional, and respectful approach moving forward. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Overall, the place was extremely blah. The heater in the room didn't work. No shampoo in the bathroom and it was a long walk to the front desk to get some. OK for a quick overnight, but that's about it. Best if you bring an extra blanket for yourself as the heater in the room did not work, would only blow cold air.
Business response:
Dear Kathleen,We regret that your stay didn’t meet your expectations. We understand how uncomfortable it must have been to deal with the heater not working, and we apologize for the inconvenience it caused. We’re also sorry for the inconvenience regarding the toiletries. To maintain a high level of cleanliness, we keep amenities at the front desk, and guests can request them as needed. We understand how this might not have been ideal for some guests. Your experience is important to us, and we’ll be sure to address these issu... read more
"Sometimes you pay an incidental fee .." I called extended stay America on Farwell in Fremont off of Mowry. +1 (510) 794-9693 I spoke to the front desk & the reservation department told me if I paid with a card that there isn't a deposit. When I checked in, front desk wanted to charge me $100 for incidentals. I told them that when I made the reservation I was told there wasn't a deposit because I've been with my card. Well the front desk wasn't trying to hear it so I called the hotel & Front desk picked up my car and transfe... read more
Business response:
Dear Vanessa,We apologize for the confusion regarding the incidental fee, and we understand how frustrating this situation must have been for you. It’s our goal to provide clear and accurate information at every step, and we regret that this was not communicated effectively during your reservation process. We will take your feedback into account to ensure that our team is more consistent in relaying information. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerel... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,922 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.