This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Newark
- Hotels
- Fremont, CA
About this business
Location details
5375 Farwell Pl., Fremont, CA, 94536, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we check in the place was nice, but it became scary when every hour someone was knocking on the door, screaming in the hallway, the washroom door has vomit in the wall...there was cockroach in the washroom sink as well...
Business response:
Dear Lourdes,Thank you for sharing your experience. We sincerely apologize for the disturbances and cleanliness issues you encountered. Guest comfort and safety are our top priorities, and we regret that your stay did not reflect our standards. Your concerns will be addressed with our team to ensure a more secure and well-maintained environment. We appreciate your feedback and hope for the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Lady was really rude in the front desk wasn’t able to check in
Business response:
Dear Jessica, We sincerely apologize for your disappointing experience upon arrival. We regret the service you received from our front desk staff did not meet the welcoming and helpful standards we strive for. Your feedback has been shared with the team, and we will be working with them to improve our guest interactions to ensure a more positive first impression for future arrivals. We appreciate your feedback and hope you will consider giving us another opportunity to provide a more comfortable stay.Sincerely,Hotel Manageme... read more
2 strikes and a foul Our first room was perfect out so I thought, it was a kitchenette. After getting comfortable we began cooking only to discover the electric eye on the stove didn’t work, there was no water pressure in the kitchen sink and the phone in the tin didn’t work. I walk down to the front desk to explain and they switched me into a smaller room. I was able to finish cooking my meal, but later that evening I went to shower and there was no hot water and again very little water pressure. At that point I decided to ... read more
Business response:
Dear Guest, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address these matters and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing... read more
The heat doesn't work, the staff has a bad attitude, the rented room is too old so everything is damaged and makes loud noise
Business response:
Dear Giang, Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand these issues negatively impacted your experience, and we are sorry for the discomfort this caused. Please rest assured that your feedback will be shared with our concerned team so that they can address these issues and make necessary improvements. We value your business and hope to provide you a better experience if you stay with us again.Sincerely,Hotel Management
No dishes nor silverware napkins . Dirty room
Business response:
Dear Anna,Thank you for sharing your feedback. We regret to hear about the issues you encountered with your room and the lack of dishes, silverware, and napkins. Cleanliness and providing the necessary amenities are essential to us, and we sincerely apologize for not meeting those expectations. Your comments have been shared with our team for immediate attention. We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for a much more pleasant stay in the future... read more
Bad attention
Business response:
Dear Jose,Thank you for sharing your feedback. We sincerely apologize for the experience you had regarding the attention you received during your stay. This is not reflective of the standard we strive to uphold, and we truly regret that we fell short in this regard. Your comments have been shared with our team to ensure we improve our service moving forward. We would appreciate the opportunity to provide a better experience on your next visit and address any concerns you may have. Thank you for bringing this to our attention... read more
Frequently asked questions about Extended Stay America - Fremont - Newark
How is Extended Stay America - Fremont - Newark rated?
Extended Stay America - Fremont - Newark has a 3.1 star rating with 2,971 reviews.
When is Extended Stay America - Fremont - Newark open?
Extended Stay America - Fremont - Newark is open now. It will close tomorrow at 12:00 a.m.