This profile has been claimed by the business owner or representative.
Extended Stay America - Fremont - Warm Springs
- Hotels
- Fremont, CA
About this business
Location details
46312 Mission Blvd., Fremont, CA, 94539, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
crowded workers hotel, marginal sanitary condition We worked 2 weeks with a high tech company in Fremont, this hotel was the only option with the possibility of cooking own meals. Sanitary conditions were marginal. No cleaning gear for the toilet, no room service. On second day we found bed bugs in the sheets. We bought insecticide and sprayed around the bed. Towards the end of the stay my wife started having a rash, which worsened when we came home. We visited our family MD and the diagnosis was scabies. Since we had not be... read more
Business response:
Pierre, we take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the suite in question did not and currently does not contain any issues. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We look forward to hearing from you. Sincerely, Hotel Management
Cocha Roaches, room was not that clean.
Business response:
Anita, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Place was dirty and TV did not work
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I was a permanent customer for this location for almost last 2 years. i noticed lots of problems with this property and keep informing the front desk manager but in vain. Reason for going this location because it was close to my work but this time i decided never go back and do not recommend anybody to go there. This property has multiple issues with the equipments/electrical/plumbing items in your each room. Most of the time showers heads are so slow, sit there forever to get a shower. Sometimes, refrigerator's throttle kno... read more
Business response:
Jaswinder, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This property has multiple issues & problems in each room equipments. The staff & management is very lazy to resolve them.
Business response:
Jaswinder, thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Stay away It smelled like weed all over the hotel. Musty and dirty carpet. Narrow hallways, small elevators and no bare necessities in the room like a laundry bag, shampoo.. etc. Right next to freeway and a lot of noise.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. . We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Disappointing. The room has a different smell. We know we have to check out at 11am and we were ready to check out before the time but there was a staff knocking on oor door at 1020am before the check out time saying that we are already checked out. I think that was inappropriate. Never been into a hotel before an housekeeping personel knocking on your door before check out time telling us that we are already checked out. Never again will book to this hotel
Business response:
Gloria, we appreciate you choosing us and leaving your comments. Please accept our apologies for the service issues you encountered and the frustration you experienced. We will share your comments with the appropriate individuals and take steps to ensure this is not repeated. Thank you for your patience in this matter. We hope that you will revisit the next time your travels bring you our way. Sincerely, Hotel Management
Terrible and bed bugs When I first checked in it didn’t seem too bad but once i got to my room I noticed that it was not clean there was marks on the countertops but that was the least of it I went by the bed and there was wet stains all over the sheets so I had to go ask for new sheets when I was changing the sheets I noticed that there was a huge stain on the mattress as well as hairs everywhere unfortunately right now I could not get a refund and check out since I had already paid upfront and when I woke up the next morni... read more
Business response:
Jocelyn, thank you for being a guest in our hotel. We were sorry to read about your experience and for not meeting your expectations. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we will address it appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fremont - Warm Springs
How is Extended Stay America - Fremont - Warm Springs rated?
Extended Stay America - Fremont - Warm Springs has a 3.4 star rating with 1,580 reviews.
When is Extended Stay America - Fremont - Warm Springs open?
Extended Stay America - Fremont - Warm Springs is open now. It will close tomorrow at 12:00 a.m.