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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! Horrible rooms! I was first attracted to the location, it was just a couple of miles away from where I needed be with plenty of food options available nearby. When I pulled into the parking lot and walked up to the lobby I noticed garbage cans in the area overflowing. Cigarette butts all over the entranceway and homeless people loitering the area. When entering the room I noticed that the curtains were hanging half off, it had not been swept (there was no carpet), the room had a strong urine stench, and the... read more
Business response:
Rebecca, thank you for your review. Although our location was ideal for your travel need, we apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
They cancelled our reservation! When we showed up we were told our reservation was cancelled due to overbooking and we have no room. Desk attendant was very blasé and couldn’t care less about the situation. Had to find other accommodations at 9:30pm on a Saturday night with an event happening at Save Mart Center, not easy. The next day we saw that they had charged our card anyway as we were deemed a “no show.” Needless to say, we were not happy. The one bright spot was that when I spoke to the manager on Monday morning, he w... read more
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and sincerely hope you will provide us another opportunity to serve you better in the future. Sincerely, Hotel Management
There was trash in the parking lot. The room smelled. The TV seemed dark. There were roaches in the parking lot. We had to get the keys reprogrammed as they would not open the door...disappointed.
Business response:
Joyce, thank you for being our guest. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we are sorry for the inconvenience you faced due to the key card. We have alerted our front desk team about it to ensure our future guests’ does not experience the same. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, H... read more
Room was not clean hairs on bed in the tub water didn’t drain fast
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Never again, motel 6 is better. The room was dirty. Pubic hairs on the toilet seat and in the shower. The nightstand was very worn with chips out of it and needed to be replaced. For an extended stay I expected to have dishes and glasses but found out you have to go to the front desk to check them out. No soap to wash the dishes, fridge smelled stale and the ice that I made tasted disgusting. The bed was very hard and the blankets extremely thin. I have had much better rooms from a motel 6. Not worth the price for what is po... read more
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
50 min wait for checkin with no manager on site. It took 50 minutes of standing in line just to check in. My girlfriend came down to fresno for a wedding and planed to get to the hotel an hour early so that she could Finnish getting ready... needless to say she had to do everything she could in our car while I waited 50 minutes at the office to check in. During this time the guy at the desk left twice to check if rooms were clean and see what rooms he could give out... should t there be a system that shows this? Also when I ... read more
Business response:
We are sorry our staff could not accommodate you with early check-in and that inconvenience caused to you. Also, we apologize for the poor service. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.