This profile has been claimed by the business owner or representative.
Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heater did not work, and there was a draft through the door.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
My check in was great. Then i was locked out of my room when got back from work. There was no one answering the front office phone and once i was able to to get into the front office to talk to someone i explained that ive been locked out for about half hour or so and that i needed to extend my stay for 3 nights. The young lady took my payment. I get a call 7am the following morning saying my check out time is 11am and that the lady who processed my payment was not authorized to do so. So i missed a day of work because of th... read more
Business response:
Thank you for your feedback about our hotel as it enables us to pinpoint areas needing improvement to better enhance our services. We apologize for the unsatisfactory service you received from our front desk team, and we assure you that your comments have been addressed with the appropriate individuals. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service to each guest, every day. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I reserved non_smoking rooms. I got a call less than an hour before informing me that there were none available be because I did not arrive before 6 pm. Needless to say, I stink
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Elsie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Property is outdated , poorly maintained Free breakfast not worth it Overall rating 1
Business response:
Thank you for sharing the specifics of your stay. We apologize for the average condition of our hotel and for not meeting your expectations with our grab-and-go breakfast. We will share your concerns with the people in our organization who are responsible for formulating plans for future renovations. We have also discussed your feedback with our Brand Leaders so that they can use it while implementing new breakfast offerings. We hope you will give us another chance as we are confident we can replace this experience with a mo... read more
Although I reserved non-smoking I got a smoking room and staff tried to blame Expedia. Walls are thin and I could hear other guests in their rooms.
Business response:
Thank you for being our guest. We apologize for being able to accommodate you in the room of your choice and for the noise you experienced while you were here. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I book through orbits finding out when I arrived that there were no rooms available.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the mix-up which you had with your reservation. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.