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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very old. Needs many updates. Looks like it’s from the early eighties, still has popcorn ceilings and appliances are just as old
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback with regard to the condition of your room will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
It was close to a couple of good restaurants. What I did not like was there was no hair dryer in the room and no coffee maker looked for an ice machine and could not find one. They do not even serve a continental breakfast in the morning.for the price of the hotel I felt the amenities were very poor not even complimentary shampoo or conditioner. I could have stayed in a cheaper hotel I feel with much more amenities not even a pool there not that I would have used it at this time of the year because it was cold but if I was g... read more
Business response:
We apologize as we didn’t explain our hotel policy to you on arrival. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other items are also available upon request at the front desk. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback with regard to the quality of the amenities will be discussed with appropriate individuals in our organization in an effort to improve our faciliti... read more
Hotel is in a great location & right off the freeway. Hotel staff was friendly & polite. Hotel has a lot of potential if it wasn’t so run-down. Hotel is in need of a lot of maintenance, up-keeping, and upgrades. Hallways & elevator need a good cleaning, maintenance. Hotel room needs a huge upgrade (i.e. kitchen cabinets, lighting is so dim in the room, restroom sink & shower tub, tv sits too low, night stand next to beds has nowhere to plug in your charging cables). The bathroom door didn’t lock. Like I said, hotel has a lot... read more
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback about the condition of your room will be discussed when we are in the process of finalizing our renovation. Hence, till these plans are formulated our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Booked online a different prices. When I came for check in they’re charged me more
Business response:
We were disappointed to read our hotel and facilities did not provide the value you were hoping for. As we work with best available rates, published rates may vary daily based on average room demand. If you are in doubt and would like to review your charges further, please reach us out at our hotel. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
They didn’t honor my reservation and gave my room away.
Business response:
Thank you for choosing us. We are sorry we were unable to honor your reservation and that you had a disappointing stay with us. Please know we are reviewing this incident in an effort to ensure this does not happen again in the future. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was a roach in the bathroom. I decided to leave at 2 in the morning, because of said roach. As I was leaving I heard another hotel guest talking on the phone to hotel management about how his air conditioning had gone out in his room.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Grounds unkept cigarette butts all over side walks dirty screens dusty inside and out needs to be pressures washed Ceiling has cottage cheese out dated will never stay again .... free breakfast a joke .... s the coffee ... did not appreciate the front desk lady accusing me of Soliciting at my own brother door... very insulting for me ... I bet I don’t get a call to get more detail.
Business response:
Kristi, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Arrived at the place & the office was locked. We get to our room and there were hair on the bed
Business response:
Normita, thank you for reviewing your experience online. We offer our sincere apologies for not providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.