This profile has been claimed by the business owner or representative.
Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice staff. Dirty facility. Walkways were dirty. Switched one room to the other as original bed had hairs and crumbs in it.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. The cleanliness of our hotel from top to bottom is our highest priority. Your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nope Check in was horrible. Staff had door closed after hours and would not let anyone in although 2 couples were already inside. Had to call from a phone 5 ft away which rang incessantly. 5 minutes later someone came out saying I didn’t have to call which I responded well no one wanted to open the door. The girls personal phone rang multiple times while checking me in and she answered saying she was at work, still rang afterwards. Took forever still. The extended stay looked like an old run down Motel 6.
Business response:
We apologize for the issues concerning service at the time of your check-in. Your feedback is shared with the appropriate team to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
If you don’t mind cockroach We only stayed there because we had a pet but I will not and ever go back. Found a roach in the bathroom, took it up to General manager and I was not contend with the way it was handle.
Business response:
Thank you for staying with us.We want to apologize for the insects in your room. Since our suites have their own personal entrance from the outdoors, an unwanted insect may find it's way in, even though we take all precautions to prevent this from happening with regularly scheduled pest control. We want to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Arrived at the hotel at 10:05 PM to notice that office closes at 10PM. There was a phone to call night attendant, but no one was replying. Attendant appeared at 10:30 PM, and immediately told that I might not get a room, since the hotel is overbooked. Luckily I got the room. The smell in the room was terrible, looks like someone smoked in there (I ordered a non-smoking room). All around the hotel there was a very strong Marijuana smell, which also does not create a good experience.
Business response:
Dear Guest, please accept our apologies for the disappointing arrival experience and for any frustrations we may have caused you. This was not the welcome you deserved and we are working with your team to make sure this is not repeated. We are also working to better respond to other guests smoking since we are a non-smoking facility. Thank you for letting us know. We hope to have you back soon for the seamless and enjoyable stay you deserve. Travel well. Sincerely, Hotel Management
The location was perfect for our visit and the staff friendly. We were running late to check-in due that we were at the hospital near by from 3:00 - 8:15 p.m., called the staff and informed him that we are still coming in to stay as planned. Told me that the room will be available. When we got to our room and walked I , it was a smoking room. I called the front desk and was told that there was no non-smoking room. We reserved a non-smoking room. She said that they have no control of the online booking on selection of rooms. ... read more
Business response:
We were disheartened to read your review. We are sorry we were unable to accommodate you in the room that you reserved. We also apologize that your non-smoking room had a smoke odor and that you had a cleanliness issue while you were here. We have asked our housekeeping staff to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
terrible! old kitchen with no utensils - nothing is provided-
Business response:
Thank you for your review. We apologize for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
What did I like about the property? Nothing. After driving 3 hours on an already limited timetable I arrived at the Extended Stay America to find that they did not have the room that I had previously reserved. Not only did they not have the room I reserved they did not have any rooms available for me forcing me to sit on the phone with Travelocity in the parking lot for almost an hour. Then Travelocity offered to cover the difference of another room which actually should have been cheaper because it was in a way worse neighb... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,517 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.