Extended Stay America - Fresno - North

Business response:

Dear John, Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed the quiet atmosphere, comfortable bed, and value for the price. We also appreciate you bringing the maintenance issues to our attention, including the broken toilet seat, cabinet door, and reading lamp bulb. Our team has been notified and will address these concerns promptly to ensure a better experience for future guests. Your input helps us improve, and we’re committed to providing a more polished and comfortable stay. W... read more

Business response:

Dear Chena, Thank you for your kind words! We’re thrilled to know you had a positive experience at Extended Stay America and appreciate you taking the time to share it. Our team works hard to provide a clean, comfortable, and welcoming environment for every guest, and it’s always rewarding to hear when those efforts are recognized. Feedback like yours encourages us to keep delivering great service and continue improving wherever we can. We hope to welcome you back soon for another memorable stay. Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for your feedback and for highlighting our convenient location near a variety of restaurants. We’re glad you enjoyed the accessibility to local dining options, as we understand how important it is for our guests to have great choices nearby. Our team is committed to providing a comfortable and well-situated stay for every guest, and your appreciation reinforces our efforts. We look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Arnold, Thank you for taking the time to leave your feedback, even though we’re disappointed to hear that your experience did not meet your expectations. We strive to provide a clean, comfortable, and welcoming environment for all our guests, and we sincerely regret that we fell short during your stay. Your input is important to us and will be shared with our team to help identify areas where we can improve. We truly value every guest's perspective, as it helps us enhance our service and facilities. We hope to have the ... read more

Business response:

Dear Mark, We sincerely apologize for the inconvenience you faced upon check-in due to the temporary water shut-off. This was due to an unexpected maintenance issue that required immediate attention to ensure guest safety and long-term functionality. We understand how important basic amenities are, especially after a long journey, and regret any discomfort this caused. Please know we are working to prevent such occurrences in the future. We appreciate your patience and understanding. We understand your frustration and truly ... read more

Business response:

Dear Michael, We sincerely apologize that your experience did not meet expectations. We regret that the condition of the room and property fell short of what was advertised. Guest comfort and satisfaction are top priorities, and we are actively working on property improvements and maintenance. Our goal is to provide a clean, comfortable, and welcoming environment for all guests. Your comments help us identify areas needing attention, and we take them seriously. We hope you’ll consider giving us another opportunity in the fut... read more