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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The most broken property i have ever stayed at
Business response:
Dear Sergey, We are truly sorry to hear that your stay did not meet expectations and that you found the property in such poor condition. Your comment that this was the most broken property you’ve ever stayed at is deeply concerning, and we take it seriously. We appreciate your honest remarks as they help us identify areas for urgent attention. We hope to have the chance to welcome you back for a better stay. Sincerely, Hotel Management
The "breakfast" was just coffee and granola bars
Business response:
Dear Maria, We’re sorry to hear that our grab-and-go breakfast did not meet your expectations. Our breakfast offering typically includes coffee, granola bars, and muffins, intended as a light start to the day. We understand that preferences vary and will consider your feedback as we continue evaluating our amenities. We're glad you chose to stay with us and hope that other aspects of your visit were comfortable and satisfactory. We appreciate your input and hope to have the opportunity to welcome you back for a better experi... read more
The room was clean but un-furnished: no bath towels, no phone, no TV controller, no soap-shampoo, and no chair. I will not stay here again.
Business response:
Dear James, We sincerely apologize for the missing amenities in your room, including towels, phone, TV remote, toiletries, and a chair. This is not the experience we aim to provide, and we understand your frustration. Our team has been informed to ensure all rooms are properly equipped prior to guest arrival. Your comments are valuable in helping us improve, and we hope for another opportunity to better serve you. Sincerely, Hotel Management
Two cockroaches skittered for cover when I turned on the lights. No one answered the phone so I could move to another room I had to sleep with the lights on The receptionist was pleasant and helpful.
Business response:
Dear Guest, We are pleased that some of our associates were lovely and accommodating. However, we are sorry to hear about the pests in your room and the difficulty of reaching our staff for assistance, which caused inconvenience in your sleep. This is not the experience we want our guests to have when staying with us. We take cleanliness and responsiveness seriously, and your feedback has been shared with our housekeeping and management teams to be more attentive going forward. We hope you will return so we can provide a bet... read more
Unfortunately it was a very bad experience. The telephone in the room didn’t work, the TV didn’t work, the light between the beds didn’t work, the air could not be controlled so it was freezing in the room, we had to go to the front desk to get toilet paper for our room and we had to no hairdryer in the room. Plus, there was so many cigarette butts outside everywhere. And m sorry I have such a dismal response to a very dismal, worn out room.
Business response:
Dear Guest, We sincerely apologize for the many inconveniences you encountered during your stay—from the non-functioning amenities in your room to the lack of basic supplies and the condition of the property’s exterior. This is far below the standard we aim to provide, and we are actively addressing these issues with our maintenance and housekeeping teams. Your feedback is extremely important to us as we work to make meaningful improvements. We truly regret your disappointment and hope to offer a much better experience in th... read more
Monique was really fast, kind, and pleasant.
Business response:
Dear Guest, We are flattered by your very kind review of Extended Stay America. Team members like Moniqueare a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
For the very first time when I requested a handicap bathroom I almost got one. Overall the room was great and next time in Fresno I'll request it again. Thanks is in order for working with me to get a chair for the shower. Thank you again!areceived a almost
Do not stay here. Room was dirty and sticky. Floors and counters. Bathroom didn’t look cleaned. Left trash in trash cans. Blankets were not clean. Pillows are flat. Bed was hard as a rock. People hanging out in parking lot late at night playing music and smoking Overall this place is just outdated and trashy. Trash all over the parking lot. Heater was on 80 so the smell was humid and gross
Business response:
Dear Guest, We deeply apologize for the cleanliness and comfort issues you encountered during your stay. This is not the standard we strive for, and we are addressing the concerns you raised regarding the room, bathroom, and the condition of the property. Your experience with noise and the heater has also been noted for immediate attention. We are committed to improving and hope you'll consider staying with us again for a much better experience. Sincerely,Hotel Management
Marginal Experience The room did not have a coffee maker or an ice bucket which I regard as a basic feature that every hotel room should have. While they advertised having a breakfast, there was only coffee and a few packaged muffins and cookies, not a breakfast. Fortunately there was an IHOP next door. The electric door lock did not work reliably. The magnetic lock would not release and took multiple attempts to get it to open. I reported the problem but it was never fixed.
Business response:
Dear Guest,Thank you for your detailed feedback. We are truly sorry to hear that your experience did not meet expectations. Your comments regarding in-room features and maintenance concerns are important to us, and we regret any inconvenience caused during your stay. We strive to provide a reliable and comfortable environment. Please know your input will be used constructively as we work to enhance our service. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.