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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excelente hotel
I would stay there again
Definitely not what we were expecting Checked in, found trash can full of trash and beer cans, microwave dirty inside with food splatter. Noisy people wandering up and down balcony all night, some not appearing to even be guests of the hotel and wreaking of marijuana. We went to lobby in the morning for the "free breakfast", found it was actually going to be a granola bar and coffee in a to-go bag. Then they tell us "sorry, they did not pick up the breakfast order, so we don't even have breakfast today anyway." This is the l... read more
Business response:
Dear Larry, We sincerely apologize for the issues you encountered, including the condition of your room, noise disturbances, and the absence of our grab-and-go breakfast. What you described does not reflect the standards we strive to uphold, and we understand how disappointing and frustrating your stay must have been. Your concerns have been shared with our housekeeping teams for immediate review and corrective action. We truly regret that we did not meet your expectations and hope to have a chance to provide a significantly... read more
Great service, nice spacious room, and dog friendly. The only complaint is that the floor wasn't the cleanest. I guess you are expected to wear your shoes at all times. Otherwise your feet will get visibly dirty.
Business response:
Dear Seol, Thank you for your feedback. We're delighted to hear you enjoyed our great service, spacious rooms, and pet-friendly environment. However, we sincerely apologize for the condition of the floor during your stay. Cleanliness is a top priority for us, and your comment has been shared with our housekeeping team to ensure more thorough attention is given moving forward. We truly appreciate you bringing this to our attention, as it helps us improve for future guests. We hope to provide an even better experience at Exten... read more
it just seems like its missing the human touch
Business response:
Dear Amr, We're sorry to know that your experience left you feeling disappointed, especially when something as important as the comfort of your room was involved. Your feedback is being taken seriously, and we'll use it as a reminder to pay closer attention to the details that matter. We appreciate you staying with us and hope we have a chance to make things right. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
The outside of the property is very deceiving. Its in a nice area quite however the room was worn down. The tables and night stands were all scratched up and worn down. The bathroom had cigarette burns all over it. The towels and sheets weren't clean. They were dingy and the sheets. They gave us 3 small pillows that were worn down. They didn't even have a ice machine and offered us ice trays in 104 degrees f temperature. No pool. And our room keys kept not working so we had to got ask the office to activate them serval times... read more
Business response:
Dear Lamont, We sincerely apologize for the condition of your room and the inconveniences you encountered. Your feedback regarding the furnishings, linens, and key card issues has been shared with our team for immediate attention. We understand how frustrating this must have been, especially in extreme heat without convenient amenities like an ice machine or pool. We’re working to improve both our facilities and guest experience. Your input is truly appreciated, and we hope to have the opportunity to better serve you. Sincer... read more
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.