Extended Stay America - Fresno - North

Business response:

Dear Roberto, We are happy you chose Extended Stay America for your recent visit to the city. Your comfort is important to us, and we apologize for any inconvenience caused by the bathroom. We'll take your comments into consideration to ensure a more satisfactory experience in the future. We enjoyed having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Joel, We are glad you had an overall satisfactory stay with us. However, we regret any issues that kept your experience from being perfect. We are continuously working to enhance our guests' satisfaction, and we hope to welcome you back soon for the outstanding visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Kimberly, Thank you for your kind words about our customer service! We're delighted that you had a positive experience with us. Providing exceptional service is our priority, and we appreciate your recognition. We hope to welcome you back soon for another enjoyable stay. Your feedback is valuable to us. Thanks again for choosing to stay with Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We strive to provide value and comfort to all our guests. While we aim to offer affordable accommodations, we also prioritize cleanliness and guest satisfaction. Your comments are important to us, and we appreciate your understanding.We value your feedback and hope to have the opportunity to exceed your expectations on a future visit. Safe travels!Sincerely,Hotel Management