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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price point
Business response:
Dear Frank, Thank you for your feedback. We appreciate you taking the time to share your thoughts. We understand that the price point may not have met your expectations, and we apologize for any inconvenience this may have caused. Your comments are valuable to us as we strive to improve our services. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Very nice hotel
Not as advertised Hotel stated it was like home with laundry and vending machines. It had one machine and it didn't work. Had to change rooms due to loud noise, which they knew about. Overall, it was not as advertised.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We regret that the laundry machine was out of service and that you encountered noise issues that required a room change. Your experience does not reflect the standard we strive to maintain. We are taking steps to address these concerns to ensure a more comfortable and accurate representation of our amenities in the future. We appreciate your understanding and hope you will consider staying with us again for an improv... read more
The hotel overall was just ok. The carpet was stained with something red, had sticky spots and looked like it wasn't vacuumed. There was only 1 small trash bin and that was in the bathroom. The bed was comfortable but it had only 2 pillows.One of them was very flat which should be replaced and tossed out immediately. The AC unit wasn't the greatest but it did the job and kept the room cool. As for the bathroom it was small, toilet paper was set it a weird place, under the sink and the shower head was clogged. I woke up at 4:... read more
Business response:
Dear Anna, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the inconveniences you encountered during your stay. The condition of the carpet, lack of sufficient trash bins, pillow quality, and bathroom setup do not reflect our standards. We are committed to addressing these concerns promptly to improve our services. Your comments about the AC unit and pest sighting are also noted for immediate action. We appreciate your recognition of our comfortable bed, ample parking, and safe area. We hop... read more
Everything
Business response:
Dear Bernard, Thank you for your wonderful feedback. We're thrilled to read you loved your stay at Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We look forward to welcoming you back soon.Sincerely,Hotel Management
Check in was delayed 2 hours.
Business response:
Dear Brian, We apologize for the delay you experienced during check-in. We understand the importance of a smooth arrival process and regret any inconvenience caused by the wait. Please know that we take your feedback seriously and will review our procedures to prevent similar occurrences in the future. Your patience is appreciated, and we hope the remainder of your stay was comfortable. We value your business and hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,657 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.