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Extended Stay America - Fresno - North
- Hotels
- Fresno, CA
About this business
Location details
7135 N. Fresno St., Fresno, CA, 93720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy area around the hotel. It was said „breakfast included“, but there was just coffee and cookies and none left at 8 o‘clock. The Bathroom was in no good condition.
Business response:
Dear Nadine, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the management team for further improvement in the field mentioned. Please allow us to improve and give us another opportunity to welcome you back soon.Sincerely,Hotel Management
I was so pleased with my stay at this location…the staff was always friendly, accommodating and put my customer service as a priority! The area and rooms may not always have been the best, but because of the superb service, that was not as important to me…thank you extended stay for 3 months of being awesome!
Business response:
Dear Micheal, Thank you for your excellent review of Extended Stay America. We're thrilled to hear that our staff consistently provided friendly and accommodating service, prioritizing your customer satisfaction. While we understand that the area and rooms may have sometimes met your expectations, we're glad our superb service made up for it. Your kind words are greatly appreciated, and we thank you for choosing to stay with us for three months. We hope to welcome you back in the future for another incredible experience.Sinc... read more
night over w working dog Great central location, super helpful staff and accommodating me and my working K9, without giving me the worst "doghouse" :) Also got a nice cart to shuttle my things out for the next day! Quiet night and not much noise from "neighbors" A little outdated, but everything is there. Bed was comfy for that night ...
bed was good, shower hot and a/c worked well. Otherwise a very tired property needing significant updating and better staff attitude. Breakfast non-existent on some days, lights not working well, no proper system for dishware in kitchen.
Business response:
Dear Susan, Thank you for choosing us and sharing your experience. While we are happy that you enjoyed many parts of your stay, we apologize for falling short of some of your expectations. We will address your concerns with the appropriate individuals. Thank you again for sharing your thoughts with us, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Room smelled
Business response:
Dear John, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us. Sincerely,Hotel Management
I love the staff! They treat me right, perfect location from my work…thank you!
Business response:
Dear Michael, Thank you for staying with Extended Stay America and sharing your excellent review. We aim to exceed our guests' expectations with every part of our hotel; therefore, we are delighted we made this with outstanding customer service. Also, we are glad our convenient location served the purpose of your visit. It was a pleasure having you as our valued guest, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fresno - North
How is Extended Stay America - Fresno - North rated?
Extended Stay America - Fresno - North has a 3.3 star rating with 2,645 reviews.
When is Extended Stay America - Fresno - North open?
Extended Stay America - Fresno - North is open now. It will close tomorrow at 12:00 a.m.