Extended Stay America - Fresno - North

Business response:

Dear Tatsuya, We sincerely apologize for your disappointing experience with our front desk staff. Providing courteous and welcoming service is a priority for us, and we regret that we fell short during your visit. Your feedback is invaluable, and we will address this issue with our team to ensure all guests receive a warm and friendly welcome. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Milton, Thank you for staying with us; we appreciate the kind review! It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed your stay here. We have noted your feedback about the air conditioner and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back in the near future! Sincerely,Hotel Management 

Business response:

Dear David, We sincerely apologize for the unacceptable condition of your room. This is not reflective of our standards, and we are addressing this issue with our cleaning staff to prevent future occurrences. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Lisa, Thank you for your feedback! We are glad you enjoyed your stay at Extended Stay America. We appreciate your input and will consider it as we work to enhance guest comfort. We hope to welcome you back soon for another pleasant experience!Sincerely,Hotel Management