Extended Stay America - Fresno - North

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the disappointment you had during your stay. Since this is an anonymous review, please reach out to our front desk so they can assist you. We hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

David, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your heartwarming words. We sincerely appreciate the wonderful review. We will definitely share your compliments with our thoughtful associate for his dedicated service. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Charles, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We appreciate the positive rating and hope your overall stay was pleasant. However, we regret not living up to all of your expectations, and we are grateful for your feedback. It was our pleasure hosting you, and we look forward to another opportunity of welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Rudy, thank you for taking the time to share your comments. Please accept our apologies for the insects in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We value your feedback and hope to have another opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management