Extended Stay America - Fresno - North

Business response:

Roman, thank you for choosing our hotel for your stay. We were disheartened to see the difficulties you had at the time of check-in with your reservation. Meanwhile, we are reviewing this with our reservation team; you can contact Expedia or our front desk for further assistance. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Angel, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you again for your candid feedback, and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry we were unable to accommodate you at our hotel this time. We are reviewing the situation, and we thank you for your feedback. Sincerely, Hotel Management 

Business response:

Fantasia, thank you for being a guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your clean room which made your stay a relaxing one. Your feedback for the sink is shared with the housekeeping team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Maria, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Ismael, thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management 

Business response:

Brandi, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management