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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beautiful river walk The hotel location was scenic and convenient. We have stayed at this hotel many times previous but this time we were disappointed in the fact that the kitchen supplies, i.e. coffee maker, etc . were not available unless asked for at the reception desk. The staff was polite enough but did not go out of their way to accommodate our request to stay an additional day at the same rate we received when we made the reservation. I'm not sure that we will stay at that particular hotel again unless changes are mad... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were disappointed in the fact that the kitchen items had been removed from the rooms. We have them available at the front desk by request to ensure that all items are properly sanitized for our guests. Your feedback on this matter will be useful to us as we continually work to improve our hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you'... read more
Don't believe what you see in pictures. It was a very bad experience.Smelly room, Very dirty carpet.The staff was not helpful at all. Above all the towels in the bathroom were all dirty.
Business response:
Thank you for your recent review of your stay. I am sorry to read that you encountered cleanliness issues and an odor in your room. As this hotel’s manager, I can assure you that I have met with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As well, I regret to read that you received poor service from my staff. In response to your review, I will be meeting with my entire team to review customer service standards to prevent your experience from happening again. I am ... read more
Room ..carpet dirty, carpet torn, beds way to hard. Staff .general manager tried to help,female at desk fair . Not very informative.
Business response:
Thank you for your recent review of your stay. We are sorry to hear that your room's carpet and bed did not meet your expectations. In response to your feedback, we will be inspecting all of our rooms to ensure they are meeting our standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Lacking amenities No ice machine on any floor; no shampoo/conditioner provided; no hair dryer provider; coffee maker in room not provided - required to ask for extras; stains on carpets; had a kitchen facility with no dishes/cutlery/pots, etc. Breakfast to go was minimal - limited to coffee, pre-packaged muffins, oatmeal and some fruit
Business response:
Thank you for taking the time to write a review of your experience. We are disappointed to hear that our amenities were not explained to you at check-in and that our carpets were not cleaned properly. We have customizable kitchen packs, toiletries, and hair dryers available at our front desk. We will work with our staff to make sure we are fully informing our guests of our available amenities during check-in. We will also meet with our housekeeping staff to address the cleanliness of our carpets. Thank you again for bringing... read more
Cheap Was looking for a cheap place to stay while passing through. Carpets in rooms and halls had lots of stains though it looked like they were otherwise clean, breakfast was hot beverages, granola bars and packaged muffins. It was tricky to get to off of the I15 if you don't know the city. Limited food options close to hotel.
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that you found the property to be clean overall; however, please accept our apologies for the stained carpets. I will be sharing your feedback with my housekeeping staff so that they can resolve this issue. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Room needed a deep clean, so did hallways Bed was comfy, air conditioner worked well. But multiple holes in walls, carpets were very disgusting with 6 different areas of nasty stains. Had kitchen but had to go get cups, silverware etc from desk as they do not keep anything in room...even had to go get toilet paper, and shampoo.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read that your bed was comfortable and that your were pleased with your air conditioner; however, I am disappointed to read of the cleanliness issues in your room. In response to your feedback, I will be meeting with my housekeeping staff to share your comments with them and to review our cleanliness standards to ensure that your experience is not repeated. As well, I apologize that your in-room amenities did not meet your expectations. Your feedba... read more
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.