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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A bit uncomfortable. Room was small with hard double beds. You could hear the people in the room above walking. The toilet had black marks at the top of the bowl like it didnt get cleaned very well. They offer a small grab and go breakfast.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the size of your room and the comfort of your beds did not meet your expectations. As well, I am disappointed to read that your toilet was not cleaned properly. In response to your review, I will be working with my housekeeping staff to review our cleanliness procedures to ensure that all of our rooms are fully clean. As well, I will be sharing your feedback about the comfort of your bed with upper management. Thank you very much for providing us with you... read more
be wary of nice looking hotels We arrived from being on the road all day. When we opened the room there was a terrible smell. Smelled like someone had lived there for the last month, the bed was hard and uncomfortable, the pillows were all but wafers and for two people there were 3 pillows? Would never stay there again
Business response:
Brian - Thank you for taking the time to write a review of our hotel. I apologize for the odor issue you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry that your bed did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better ... read more
pets ok if you want the worse room... The staff was friendly and that was all that was good. We were surprised with a $25/pet fee on arrival, even though I booked a room with pets. They gave me a smoking room that smelled wrenched and had numerous stains and other damage. There was garbage under the bed. I wondered if my deposit was to pay for the other people's damage??? I am handicap and after asking for a room close to the door, I got a 3rd floor room furthest away from the elevator, but at the top of the stairs!!! Even m... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were not informed of the $25.00 pet fee at the time that you made your reservation, as well as being put into a room that was inconveniently located and not the room type that you reserved. I also apologize for the room not being cleaned properly. In response to your feedback, I will be working with my staff to ensure that we are properly informing guests of the pet fee during the reservation process. As well, we will be working to ensure that we a... read more
Not up to standard the carpets in the rooms were soiled fromthe entrance and it was as if you were stepping on mere floor . There was no kettle to boil water or tea in the rooms. I paid over $200 for 2 nights. The breakfast table was practically empty. No hot meal. No bread or toast. No milk for tea. I asked and the front desk said no milk. Very poor setting. No breakfast would have been better. Overall. Poor poor service.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you had such an unpleasant stay with us due to the carpet in your room not being properly cleaned, amenities not being available, and the grab-and-go breakfast not meeting your needs. To prevent this from happening again, I am sharing your comments with my team and upper management and will be working with the team to ensure rooms are cleaned properly and amenities are made available to every guest. Thank you very much for providing us with your feedba... read more
Horrible Do not stay here. Completely unprofessional and did not honor our 2 rooms per bed. They want to split you up and give you two singe rooms with one bed in it. One of the worst hotel experiences I have had to date. Seriously, do not stay here.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the room type you requested was not available and your reservation had to be split between two rooms. In the future, my staff and I will make every possible attempt to honor all reservation requests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Should have been better. Visited an extended stay property before with good experience, that's why I chose this one. Whole hotel smelled like old cig's, same with the room, the counter even had long burn marks to prove it. Bed was comfortable...which is good, because I didn't want to put my feet on the carpet. Luke warm shower, notified the desk agent.
Business response:
Thank you for your recent review of your experience. We are sorry to hear that your stay was less than satisfactory. In response to your feedback, we are ensuring the carpets in our rooms are deep cleaned and the hot water heaters are set appropriately. We will also work with our housekeeping staff to make sure all areas of our hotel smell fresh and clean. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
My room was very dingy and smelled bad. The bed was like sleeping on a board and there was grime in the bathtub. There were employees walking around in flip flops. I have stayed at this hotel a few years ago and it was great. Not sure what happened this time but I won't be staying there again!
Business response:
Melissa - Thank you for your recent review of your stay. We are sorry to hear that you had such an unpleasant experience with us. To uphold our company's high standards, we will ensure that each room is clean and in good condition prior to our guest's arrival. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very disappointed The beds need to be upgraded very uncomfortable. The pillows were little for a king bed and flat. The bed had long brown hair in the covers not my wife's hair. The shower had hair on the back shower wall. The positive note is we liked the small kitchenette. That was nice.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the bed in your room was not comfortable and that your bathroom was not cleaned properly. In response to your feedback, I am working with my housekeeping staff to review our cleanliness and inspection procedures to prevent your experience from being repeated. As well, your feedback on our beds will be useful to us as we continually work to improve our hotel and guest rooms. Thank you very much for providing us with your feedback. We hope that you will giv... read more
The rooms we had were quiet and that us the ONLY GOID THING about the hotel!
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.