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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing stay The front desk staff were very unfriendly and when I called the front desk they always answered with hi so I never knew if I had the right place. Also we asked for the kitchen set and was told by two different employees that they were out of toasters and coffee makers. When I got home and filled out their survey I was told by the manager that she doesnt know why I was told that they had plenty on hand. Very disappointed in the stay and wouldn't stay here again.
Business response:
Please accept our apologies for the inconvenience you encountered while here and that we failed to live up to expectations in regard to our service. Rest assured that we are taking immediate action to prevent this from happening again. In addition, we are redoubling our training efforts to reinforce to our entire staff that happy guests are our number one priority. We hope you will give us the opportunity to make it up to you on your next trip to this area Sincerely, General Manager
Room Double beds only in rooms. Rooms should have queen beds. Not enough shower towels. No coffee maker in room. No drinking cups in room, only one. Kitchen available with no dishes, silverware, soap or kitchen towels. No roll away beds available.
Business response:
Thank you for your feedback. We are pleased to know you liked your spacious room and our convenient location. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. And fresh linens and towels along with any toiletries are always available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly g... read more
Not very clean.
Business response:
We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, General Manager
Lumpy beds Beds were lumpy and not comfy at all. The pillows were not comfy either.
Business response:
We are extremely disappointed that you were not happy with our beds and the pillows which impacted your sleep. Your concerns will be shared with our management team as we plan any future changes. We also regret any other inconvenience you had, and please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
No hot water for an evening and a morning. Won't stay again. Need to staff more than one front desk personnel if there is going to be problems. Hard to get ahold of front desk.
Business response:
Denise, thank you for sharing the specifics of your visit. We apologize for the plumbing issue you experienced in the bathroom. Our maintenance team has been notified to ensure the issue is corrected. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed areas in which we can and will improve. I hope you will consider a return visit and allow us to prove to you we have earned our reputation for delivering service excellence. Sincerely, General Manager
All night popping Poor layout. Popping noises coming from bathroom vent. Breakfast consisted of horrible coffee and granola bar.
Business response:
I am sorry for the disappointing stay and for the multiple issues you experienced during your visit. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate teams in our organization as we begin formulating plans for future enhancements. Until those plans are approved, our goal is to deliver the best service of any hotel in the area. I hope that you will visit us again in the future to see the progress we are making. Sincerely, General Manager
What I didn't like is the Front and service not friendly staffed at the check-in in the room was a non-smoking and it smell nothing but smoke
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies on the lack of customer service you received. We will work with our staff on proper communication when assisting guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Terrible bed The staff and facility are great the only reason I would never stay there again is that the beds are so hard and uncomfortable that with reflection I would have been better off sleeping on the floor. Woke up the next day back, hips, knees, and neck were all stiff and painful. Took me 45 mins to stretch out enough to start getting ready to leave.
Business response:
Thank you for posting a review of your stay. We are so glad you liked our staff, I am very sorry that you didn't enjoy our beds and that you did not have a comfortable stay. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Guest service sucked . people were very impolite.the bed totally sucked I slept better in my car.
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.