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Extended Stay America - Great Falls - Missouri River
- Hotels
- Great Falls, MT
About this business
Location details
800 River Dr. S., Great Falls, MT, 59405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs!!!!!!!! The room had bedbugs. My employee stayed there 3 nights. He thought it was their soap, but after bumps and pain were mainly in all heated areas of his body...he knew. Hotel GM, refused to pay for him to get medical treatment. Cleaned his room and THEN said they would call an exterminator to see if there were bedbugs. Employee had to drive 5 hours home to his family until he could see his doctor the next day. Bedbugs! Hotel did nothing, not even a refund!!!
Stay if you like smoking Staff was great - room smelled and other guests smoked in hallway and rooms - boooo
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies that there was smoke odor and guests smoked in the hallway. I will be sure to make sure our staff are being proactive in making sure other guests are not smoking in common areas. Thank you for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Kitchenette...empty?!? Seriously!?! No coffee maker??? In a kitchenette... No COFFEE Maker!!! No HAIR Dryer!!!
Business response:
Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with a coffee maker during your stay. We provide coffee makers upon request to ensure you that our coffee makers and other dish items are sanitized for each guest. Since the remodel we have been putting hair dryers back in the room whenever we get a new shipment in, we do have hair dryers at the front desk though for our guests to borrow, all you have to do is ask for the items and someone can bring t... read more
By the river is the only plus Short staffed and they were rude! Should be more than one person working at all times. I asked for extra towels and was told "bring down the used ones and I'll exchange them out". Then my granddaughter went to ask and was told there weren't anymore. What kind of place runs out of towels?!?! My youngest granddaughter got sick and threw up and we had no towels to dry her off after another bath!! And my son stayed in another room with his girlfriend and got bit under his eye by something. They look... read more
Business response:
Thank you very much for taking the time to let us know about your recent stay. I sincerely appreciate your feedback regarding all aspects of your stay and will be sure that each item is addressed with the appropriate staff. Your stay was not enjoyable so please accept my apologies. Our staff will have a meeting on cleanliness and how to properly communicate and assist guests. This is not what we are known for and I am sincerely sorry for the inconveniences caused to you. Again, thank you for your feedback.
Not again. Just nothing comfortable about this place.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay was uncomfortable. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Good location, no hot water or amenities Hotel has a great location, they have however taken everything out of the room so if you want something you need to ask for it. Coffee maker 1 trip, coffee for coffee maker 1 trip, mugs for coffee 1 trip, hair dryer 1 trip, fork or spoon, 1 trip. They ran out of hot water on our first morning, none, it was broken. I came back at 2:00 they had hot water. Second morning, no hot water. They refunded us one nights stay, but it was in Nicaragua the last time I stayed at a hotel without hot... read more
Business response:
I would like to thank you for taking the time to write a review of your recent stay. I sincerely apologize that we were unable to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will coach our front desk staff to make sure we are clearly communicating our amenities during guest arrivals as well as promptly delivering dishware to our g... read more
Never stay again When we went to our room and opened with key it was already occupied with lady breast feeding baby. Very embarrassing we were given a free night but still will never stay there again. Breakfast was a joke. I have stayed at other places for 70 a night and get hit breakfast.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Did not stay. Not even a glass or coffee pot just Front desk did not make us feel welcome or try to fix problem just gave phone number tis call for refumd.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the service issues you experienced. While we no longer keep dishware in guest rooms, these items are available at the front desk for no additional charge. In response to your feedback, I am coaching our staff to ensure we are providing professional customer service and are responding to guest requests in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you ... read more
Motel is very run down and smoke smell is terrible throughout building
Frequently asked questions about Extended Stay America - Great Falls - Missouri River
How is Extended Stay America - Great Falls - Missouri River rated?
Extended Stay America - Great Falls - Missouri River has a 3.7 star rating with 2,127 reviews.
When is Extended Stay America - Great Falls - Missouri River open?
Extended Stay America - Great Falls - Missouri River is open now. It will close tomorrow at 12:00 a.m.