Extended Stay America - Great Falls - Missouri River

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks so much for reviewing your stay at Extended Stay America. We’re glad to know our convenient location was ideal for your need but we regret that you were not happy with our grab-and-go breakfast. Your desire regarding our breakfast is also shared with our Brand Leaders so they can determine new future offerings. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Josh, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Peter, thank you for the review and for taking the time to recognizing the efforts of our staff. We are delighted you had a good stay and appreciated excellent service we offered. We have shared gracious compliments with all of them, and we look forward to welcoming you at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Dave, thank you for your overnight stay. we apologize we missed communicating details of our amenities during check-in. To ensure cleanliness, we keep the kitchenware at our front desk and our team delivers them to the room on request. We have shared your comments with them for improvement and hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management 

Business response:

Debbie, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your review. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. On a positive note, we are glad you liked the service provided by Wendy. We hope to have another chance so we can create a much more positive experience on your next trip. Sincerely, Hotel Managem... read more