Extended Stay America - Great Falls - Missouri River

Business response:

Thank you for being our guest at Extended Stay America and for sharing your pleasant experience. We are glad to know you were impressed with our well-maintained room and enjoyed our location. Thank you again for the great review. Please come and see us again! Sincerely, Hotel Management 

Business response:

Thank you for the fantastic feedback about your stay at Extended Stay America. We are thrilled to see you enjoyed our hotel amenities and services and had a great time with us. We are glad you are already planning another trip our way. Thanks again for staying with us! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased to know you had an overall pleasant time with us and that you found us to be a good value. However, we are sorry for the cleanliness issue you encountered. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts. It was a pleasure to have you as our guest, and we hope to see you again so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to Natalie! Thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the housekeeping issue you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry for not meeting your expectations with our grab-and-go breakfast. We have made a note of your feedback as we plan any changes to our selections. We have also discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management